Client Services Manager I

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. ARE YOU FIS?

About the team:

FIS Wealth Outsourcing Solutions provides trust operations or securities processing services for more than 30 nationally recognized trust companies.   We have been serving other financial institutions for more than 25 years.  The Client Services team is comprised of 22 individuals which includes Management, Relationship Managers, and Client Service Managers.

What you will be doing:

Client Service Managers provide daily support to an assigned customer base of Trust Outsourcing clients.  You must effectively communicate and support the outsourcing product line, including operational services and AddVantage system functionality.  You will be accountable for building relationships with the client and developing an understanding of various client business models.  You will be challenged to deliver increased value, productivity, and overall satisfaction to the client. 

• Answer customer inquiries, primarily over the telephone or e-mail relating to Trust system functionality and/or capabilities.
• Educate clients on various FIS processes and procedures assisting with awareness, navigation and self-help.
• Conduct regularly scheduled status calls with client to discuss important key service topics, to review projects in client’s queue and to discuss available service offerings.
• Coordinate meetings with Operations Supervisors for troubleshooting of specific issues that impact the client.
• Provides oversight on project requests including participating in project kickoffs to ensure understanding of project expectations and scope, monitors target dates and guides client through the implementation process.
• May work at an FIS or a remote location.

What you bring:

• Minimum of 1-3 years Customer Service experience
• Above Average Problem-Solving Skills
• Demonstrated ability to handle difficult situations
• Above Average Organizational & Communication Skills (written and verbal)
• Ability to work independently
• Team Player
• Ability to Think "Big Picture" (i.e. Identify all areas impacted by an issue and/or change)

Added bonus if you have:

• Knowledge regarding the Trust industry environment including operational and system functionality.
• Experience on the AddVantage system.

What we offer you:

• Varied and challenging work to help you grow your technical skillset
• A variety of career development tools, resources and opportunities
• A competitive salary and benefits
• A fantastic range of benefits designed to help support your lifestyle and wellbeing

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $65,440.00 - $106,660.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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