Client Services Manager (Account Manager) - The National Lottery

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.  

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role…

It’s an exciting time to join The National Lottery’s in-house creative agency, which is poised for rapid growth and expansion. You will be part of a newly formed account management team and will help set the vision for the Creative Hub (CH) from the beginning and grow with the CH.

As we embark on this exciting journey, we are committed to delivering exceptional creative solutions that drive our brands forward; to succeed, we are looking for someone who thrives on creativity, is commercially minded, and has natural inter-personal skills, pushing boundaries to set new industry standards.

If that’s you – read on!

As a Client Services Manager, you will be the key interface between the brand teams and the Creative Hub, playing a crucial role in delivering impactful campaigns for some of the UK’s best-known brands. This is a unique opportunity to work in innovative ways, championing creative excellence across a wide range of advertising and marketing content.

You will be conducting the orchestra – responsible for managing the end-to-end process: creative briefings, idea development, project timings, production budgets, stakeholder presentations, client feedback, asset delivery to channels, and media deadlines.  You will excel at being process-driven and collaborative – adding value to briefs and acting as a guardian for the creative.

What you’ll be doing…

Campaign Management & Delivery:

• Manage the creative development, execution, and delivery of multi-channel advertising campaigns, ensuring each project meets the brief, brand standards, deadlines, and budget requirements.
• In-depth understanding of the production process, timelines, and roles & responsibilities at each stage.
• Help oversee the playout process for radio, VOD and TV ads, ensuring accurate scheduling, asset trafficking, and platform compliance.

Creative:

• Have a clear perspective and passion for great creative work, with strong judgement.
• Be able to distinguish clearly between a strategy, an idea, and execution.
• Enthusiastic approach to industry trends, inspiring work, and adopting new ways-of-working.

Relationship Management:

• Act as the main point of contact between internal brand stakeholders and the Creative Hub team.
• Ensuring clear and proactive communication and swift problem resolution.
• Build strong relationships with cross-functional teams: Brand, Creative, Production, Media, and Legal; ensuring all stakeholder voices align with campaign objectives and compliance requirements.
• Agency partner collaboration to ensure alignment of brand campaign strategy and content strategy.

Briefing & Strategic Support:

• Effectively interpret briefs / feedback from internal stakeholders, translating them into actionable plans that are objective-led and inspire creative teams to deliver impactful work.
• Manage the planning and rapid development of reactive content, ensuring swift turnarounds without sacrificing quality or brand integrity.

Reporting / Commercial:

• Lead regular statuses, updates, and reports to keep stakeholders informed on project status, results, and optimisations.
• Implement and own various trackers (i.e. project finances, timing plans, usage info, deployed projects) that will help Creative Hub and brand teams manage initiatives.
• Continued awareness of the commercial landscape and competitor activity.
• Monitor and analyse campaign performance, providing insights and recommendations that drive future improvements.

What experience we’re looking for…

Experience:

• Proven experience (3+ years) in account management from a creative agency environment, ideally within a large-scale, high-profile brand.
• Strong multi-channel understanding – Social, Digital, OOH/Print, TV, Retail, and Radio.

Skills:

• Eager-eye for detail, with strong deck designs skills and can present persuasively.
• Exceptional project management skills with the ability to manage multiple campaigns simultaneously and adapt to changing priorities.
• Strong interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams.
• A solid understanding of advertising/marketing terminology and the ability to translate data insights into actionable recommendations.

Key Measures of Success:

• Help to establish and integrate the new account management function into the business.
• Help to define ways of working with account management.
• Support in increasing, quantity of end-to-end projects, creative quality, and efficiency of CH output.
• Strong relationships built with relevant Senior Brand Managers, Brand Managers and agency partners

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. 

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online. 

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we’ll be happy to help. 

**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**

 An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessments
• Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging…

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace.  All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.  Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.