The Role
The Client Services Lead greets and services clients, manages food orders, coordinates meetings, and ensures a friendly client environment.
Summary Generated by Built In
Job Summary & Responsibilities
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- Greets and services clients in a professional and friendly manner by accommodating their personalized needs (refreshments, platters, snacks, etc.).
- Engages each guest and client with first class quality service, making them feel at home.
- Creates and distributes office food/beverage menus to clients and guests.
- Handles the lunch and dinner orders for all clients and employees as needed. Takes food orders, places orders with restaurants, and distributes accordingly.
- Handles all receipt management related to client services and employee meal purchases.
- Responsible for setting up in-house owner, executive, or client meetings in the conference room.
- Organizes the purchasing, wrapping, and distributing of client gifts.
- Handles ordering and purchasing of lunchroom and client supplies (Costco, coffee, water, etc.).
- Coordinates with Production Assistants to ensure facility is client-friendly, clean, and well-supplied in order to maximize the overall client experience at the Company.
- Serves as reception relief as needed.
Required Skills:
- Superb customer service skills
- Professional and welcoming appearance
- Warm and energetic personality
- Great interpersonal skills
- Creative/innovative client services tactics
- Knowledge of food preparation and presentation
Preferred Skills:
- Knowledge of the post-production industry and general operations of the business.
- Ability to multi-task and prioritize with excellent attention to detail while adhering to tight deadlines.
Education:
- High School education or equivalent required.
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The Company
What We Do
Picture Shop, part of Streamland Media, is a global, artist-driven post production company that provides filmmakers with unparalleled creative picture and sound services and cutting-edge technology across feature film, episodic, unscripted, and commercials.
Follow us on Instagram: @pictureshop
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