Client Services Executive - Childcare

Posted One Month Ago
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Birmingham, West Midlands, England, GBR
Hybrid
Entry level
Legal Tech • Professional Services • Social Impact
The Role
Provides administrative and client-focused support to legal advisors in the Childcare Team. Responsibilities include dictation typing, amending court and legal documents, diary management, file opening and closure, compliance checks, document management, and communication with clients and professionals. The role requires discretion when handling sensitive information, strong organisation, accurate typing, effective workload management, communication skills, attention to detail, and a proactive approach.
Summary Generated by Built In
Do you enjoy providing exceptional support and helping legal teams deliver the best possible service to clients? 
 
As a Client Services Executive, you’ll play a key role in supporting our Legal Advisors working within our respected Childcare Team. You’ll provide vital administrative and client-focused support to help the team deliver an excellent service.  
 
The role will primarily be to support fee earners in the Child Care team but there is opportunity to work across the rest of the private client teams which include family, personal planning and management, mental health and Court of Protection. 

Key Responsibilities
  • Managing BigHand dictations and tasks, including file notes, correspondence, instructions to counsel, witness statements and court documents.
  • Providing email management support for allocated legal advisors.
  • Handling incoming calls and new client enquiries, together with associated administration.
  • Maintaining physical and electronic files, including document management through iManage.
  • Processing disbursement payments and maintaining accurate financial records.
  • Arranging conferences and preparing hearing, trial and conference bundles.
  • Supporting the medical records process and maintaining key dates and diary management.
  • Drafting routine correspondence and legal documents.
  • Managing CE-File processes, including High Court issue and document uploads.
  • Supporting post management, file closure and archiving processes.
  • Assisting with compliance requirements, including Thirdfort ID checks, compliance records and documentation in line with Lexcel standards.

Skills, Knowledge and Expertise
This role involves working with highly sensitive and confidential information relating to vulnerable individuals. The successful candidate will demonstrate discretion, professionalism and a strong commitment to maintaining confidentiality. Ideally, you will also possess the following skills: 
 
  • Strong organisational skills 
  • Excellent typing speed and accuracy 
  • Ability to manage a busy workload effectively 
  • Strong communication and client care skills 
  • Attention to detail and a proactive approach 

Benefits
  • Birmingham, located roles, we have a newly refurbished office in the City centre with an on-site café and free use of Gym facilities
  • Hybrid working
  • 25 days holiday, 2 gift days at Christmas.
  • The opportunity to give back and have 3 days available for social purpose volunteering.
  • All IT equipment and support for effective home working
  • An excellent development training programme and opportunities to grow sector expertise 


About
Anthony Collins Solicitors is a specialist law firm with a clear purpose – to “improve lives, communities and society". For over 50 years, we’ve been successfully combining market-leading legal expertise with a commitment to excellence and long-term relationships underpinned by a strong set of values. What makes Anthony Collins Solicitors distinctive, beyond simply being a sector-specialist law firm, is our people and the values we share. We’re extremely proud of the calibre of people that we attract; people who are inspired by our values, motivated by our vision and work with our clients to positively influence the society and communities we are building together.

Skills Required

  • Discretion, professionalism, and confidentiality when handling sensitive information
  • Strong organisational skills
  • Excellent typing speed and accuracy
  • Ability to manage a busy workload effectively
  • Strong communication and client care skills
  • Attention to detail and a proactive approach
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The Company
HQ: Birmingham
389 Employees

What We Do

Anthony Collins Solicitors LLP is a national sector-specialist law firm with a clear purpose to improve lives, communities, and society. They deliver accessible and pragmatic legal advice across various sectors including health and social care, education, housing, charities, local government, social business, and legal services for individuals.

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