Client Services Coordinator

$25/hr • Full‑Time • Growth Pathway • Immediate Opening

Senior Helpers Okanagan is hiring a Client Services Coordinator to support our caregiver team, maintain reliable schedules, and ensure smooth day‑to‑day operations. This role is ideal for a registered HCA or experienced caregiver who thrives in a fast‑paced, logistical environment and wants a clear path to grow into leadership.

The Coordinator ensures continuity of care through effective scheduling, some client communication, and hands‑on caregiving support when coverage gaps arise.

• Manage daily/weekly caregiver schedules and respond quickly to cancellations

• Handle client calls related to timing, logistics, and schedule updates

• Support caregivers with logistical problem‑solving

• Take light‑to‑moderate client care shifts (8–12 hrs/week) to maintain continuity

• Maintain accurate documentation in WellSky

• Assist with onboarding and operational tasks

• Support community outreach as assigned; including presentations to seniors and community facilities.

• Registered with the BC Care Aide Registry

• HCA program completion

• 2+ years senior‑care experience

• Strong communication, organization, and follow‑through

• Calm, steady professionalism

• Reliable transportation; flexibility for occasional evenings/weekends

• Two‑Coordinator rotation

• ~23–27 office hours/week + care‑shift supplementation. 30+ hour work week.

• Alternating weekend on‑call

• Clear growth pathway into scheduling leadership, operations, or Supervisor roles

• Supportive, positive team culture

• Health benefits option

• Paid vacation

• Professional development opportunities

If you’re a strong communicator who enjoys coordination, problem‑solving, and supporting caregivers, we’d love to meet you. Interviews are moving quickly.