CLA (CliftonLarsonAllen)

Client Services Coordinator

Posted 27 Days Ago

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Colorado Springs, CO, USA

In-Office

21-34 Hourly

Junior

Consulting

The Role

Provides high-volume customer service and client support for government billing services. Handles calls, inquiries, billing issues, property ownership changes, customer setups, payment processing, notices, account records, rate increases, consumption reports, water budgets, and correspondence. Coordinates with county assessors to research ownership issues and maintains accurate customer account information.

Summary Generated by Built In

Are you looking to join a dynamic, growing team that serves hundreds of local governmental agencies right here in Colorado? Nationwide, our 600 state and local government professionals serve more than 1,700 local, county, and state government agencies. The public sector has been a primary focus for us for more than 40 years. We work together as a team to provide stellar administrative and accounting services to these agencies and their customers.

CLA is looking for a team member in our Colorado Springs office to become a Client Services Coordinator. This role specializes in Customer Service that will support high-volume client communication, customer support, client inquiries, service coordination, phone/email correspondence for multiple clients across a variety of different government agencies. They will handle numerous customer service calls related to billings, property ownership changes, and more. The Client Services Coordinator role is a launchpad in a fast-paced, dynamic team with exciting growth potential for our clients and our people.Customer Service Expertise:

Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment.
Serves as the first level of escalation for customer service inquiries on all billing service clients.
Coordinates property ownership change requests, preparation of final billings, and new customer setups.
Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.

Client Support:

Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
Prepares drafts of correspondence to support communications with residents and others.

Minimum Requirements:

Minimum one year of customer service experience.
Strong data entry skills required.
Familiarity with Account Receivable principles a plus.
Call center experience a plus.
High school diploma or equivalent required. Associates degree in customer service or business-related field a plus.

Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range.

The compensation range for this position in Colorado is: $22.80 – $34.60

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits, click here.

Skills Required

Minimum one year of customer service experience
Strong data entry skills
High school diploma or equivalent
Familiarity with accounts receivable principles
Call center experience
Associate degree in customer service or a business-related field

CLA (CliftonLarsonAllen) Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLA (CliftonLarsonAllen) and has not been reviewed or approved by CLA (CliftonLarsonAllen).

Wellbeing & Lifestyle Benefits — Wellness resources are positioned as a differentiator, including a recurring wellness stipend and expanded mental-health support options. Flexible work arrangements such as work-from-home and flex time are also framed as meaningful non-cash rewards.
Parental & Family Support — Family-building support is broad, including paid parental leave, adoption assistance, and fertility benefits. Additional programs like support for nursing parents who travel further strengthen the family benefits set.
Retirement Support — Retirement benefits include a 401(k) match and profit sharing, with vesting time reportedly reduced in recent updates. This provides a clearer long-term value component beyond base pay.