We are looking for a dedicated and friendly Client Services Associate to join our dynamic team. This entry-level position offers the perfect opportunity to work in a client-facing role while supporting impactful event marketing and fundraising initiatives.
Key Responsibilities:
As a Client Services Associate, you will:
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Engage with Clients: Professionally address customer inquiries and ensure their needs are met, providing timely and accurate responses.
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Support Event Coordination: Assist in the smooth execution of events, ensuring excellent service delivery and high client satisfaction.
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Enhance Client Experience: Provide clear and detailed information about our event marketing services and fundraising initiatives, contributing to a positive client experience.
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Resolve Customer Concerns: Efficiently address customer issues, offering proactive solutions to ensure satisfaction.
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Maintain Customer Records: Keep accurate and organized client records for seamless communication and follow-ups.
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Assist with Event Registration: Support event-related tasks to ensure smooth registration and operational flow.
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Collaborate with Team Members: Work closely with colleagues to ensure optimal customer service and successful event execution.
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Gather Client Feedback: Collect valuable insights to help improve services and contribute to continuous improvement efforts.
Requirements:
The ideal Client Services Associate will have:
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Strong Communication Skills: Ability to engage effectively with clients and teams, both verbally and in writing.
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Customer-Centric Attitude: A passion for providing excellent service and enhancing customer experience.
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Multi-Tasking Abilities: Comfortable managing multiple tasks in a fast-paced, event-driven environment with keen attention to detail.
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Previous Experience: While previous customer service experience is a plus, it is not required—this role is open to entry-level candidates.
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Interest in Event Marketing & Fundraising: A genuine passion for the event marketing and fundraising industry is highly encouraged.
Benefits:
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Competitive Compensation: Receive a competitive salary with performance-based bonuses and incentives.
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Medical & Dental Benefits: Comprehensive healthcare benefits to support your well-being.
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Professional Growth Opportunities: Gain hands-on experience in event marketing and fundraising, with clear paths for professional development.
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Team-Oriented Environment: Join a supportive and collaborative team where success is driven by teamwork and innovation.
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Make an Impact: Contribute to exciting and impactful events that support meaningful causes and create a lasting community impact.
Why Join Us?
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Professional Development: Access continuous learning opportunities in event marketing and fundraising.
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Fast-Paced & Creative Environment: Work in a dynamic environment that values creativity, teamwork, and personal growth.
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Impactful Work: Be part of a team dedicated to creating memorable events and driving successful fundraising campaigns for meaningful causes.
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What We Do
Invictus MSI is a team-oriented Marketing and Advertising firm focused on empowering change and social justice campaigns to help local Bay Area communities. Our 501(C)3 nonprofit clients have long histories of bringing creative, evidence-based solutions to major societal problems that require our collective, immediate response. Recently, their focus is attacking the opioid and gun violence epidemic in schools, but they currently offer more than 20 programs to promote safer, happier communities for children to grow up in. Our team is responsible for both raising awareness to their potentially life-saving programs and providing the funds necessary to implement them. Now that our team has developed a reputation for representing our 501(C)3 clients with integrity and enthusiasm, our goal is to continue expanding our client’s reach. We understand that learning how to successfully run a business is no small task, and requires a solid foundation in both leadership and management. To ensure our clients are in the best hands, each member of our team is provided with mentorship and hands-on-training through every step of the campaign development process. To learn more about our partnership, please visit https://www.leadrugs.org/lead-the-way/
