Client Services and Social Media Specialist

Description

ABOUT US:

Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.

POSITION SUMMARY:

The Client Service and Social Media Specialist is responsible for managing front-facing client interactions and executing the organization’s social media strategy. This dual-role position requires excellent communication skills, a passion for customer service, and a creative mindset for digital engagement. The specialist will serve as a key point of contact for patients and clients while also curating and managing content across social media platforms to enhance brand awareness and community engagement.

KEY RESPONSIBILITIES:

• Greet and assist patients and clients in person, by phone, and via email with professionalism and empathy.
• Resolve client inquiries, concerns, and scheduling needs in a timely and courteous manner.
• Maintain accurate records of client interactions and feedback.
• Develop and schedule engaging content for social media platforms (Instagram, Facebook, LinkedIn, etc.).
• Monitor social media channels for comments, messages, and mentions, and respond appropriately.
• Collaborate with marketing and clinical teams to promote services, events, and educational content.
• Track social media performance metrics and provide regular reports.
• Stay current with social media trends and best practices.
• Support promotional campaigns and community outreach initiatives.
• Ensure brand consistency across all client-facing and digital communications.

REQUIREMENTS:

• High school diploma or equivalent; associate’s or bachelor’s degree in communications, marketing, or related field preferred.
• Minimum of 2 years of experience in customer service and/or social media management.
• Proficiency in social media platforms and scheduling tools (e.g., Meta Business Suite, Canva, Hootsuite).
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Professional demeanor and a passion for client engagement and digital storytelling.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication. 
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances. 
• Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. 
• Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.  
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. 
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

OWNERSHIP SKILLS:

• Help foster a positive workplace environment that encourages accountability, collaboration and transparency.  
• Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses. 
• Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner. 
• Aligning job responsibilities and projects with the company’s goal and mission. 
• Pro-active measures in daily work that anticipates problems and develops solutions. 
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays. 
• Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback. 
• Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.   
• Share responsibility for actively maintaining "workload items" for clinical and support buckets.

PHYSICAL REQUIREMENT:

• Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Must be able to be stationary for prolonged periods of time

COGNITIVE REQUIREMENT:

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Must be comfortable working and interacting with large groups of people daily.

BENEFITS & PERKS:

Generous PTO allowance

Holiday Pay

Health, Dental & Vision 

Life Insurance

Short-term disability

Long-term disability

401k with discretionary match 

Uniform Allowance (clinic only)

Professional Development

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.