The Role
Coordinate the administration of a major account’s Managed Print Services program. Serve as the primary customer contact, manage service requests, coordinate technicians and vendors, maintain device and supply records, manage HP equipment changes, track shipments, process toner requests, document technician activity, and resolve delivery or service issues. The role is onsite in Parsippany, New Jersey and requires accurate recordkeeping, responsive communication, and effective use of multiple software systems.
Summary Generated by Built In
With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment!
LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.
We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment
ESSENTIAL FUNCTIONS:LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.
We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment
The Client Services Administrator coordinates the day-to-day administration of a major account’s Managed Print Services program, serving as a key point of contact for customers, ISS, technicians, vendors, and delivery partners. This role manages service requests, device and supply activity, equipment changes, deliveries, and customer communication to help keep the print environment running smoothly.
The role uses service-management, print-management, inventory, and communication tools to maintain accurate records, coordinate field service activity, monitor equipment and supply deliveries, and provide responsive customer support.
This role will be onsite at our Parsippany, NJ office.
Responsibilities
- Serve as the primary contact for major account customers and ISS, responding promptly to MPS questions, service requests, equipment needs, toner and supply matters, deliveries, and status updates.
- Coordinate service requirements between customers, technicians, ISS, and internal teams while documenting updates and following up on outstanding issues through resolution.
- Use PrintAudit, MyPrintManager, and applicable systems to monitor print devices, maintain current records, track meter and supply information, and identify issues requiring attention.
- Manage HP device registrations, deployments, relocations, replacements, retirements, removals, and related system updates across major account facilities.
- Use eAutomate to enter and manage service calls, coordinate technician assignments, monitor progress, and maintain accurate documentation of technician activity and service requirements.
- Track MPS supply and equipment shipments, monitor deliveries, investigate delayed or missing items, provide Proof of Delivery documentation, and maintain related records.
- Prepare daily automatic toner and supply shipments, process additional supply requests, coordinate delivery to major account locations, and monitor supply needs to prevent printing interruptions.
The Client Services Administrator ensures customer requests are accurately captured, communicated, tracked, and resolved while maintaining accurate device and service records. The position plays an important role in keeping the major account’s print environment operational by coordinating technicians, managing HP device changes, processing toner requests, distributing automatic shipments, and resolving delivery issues.
QUALIFICATIONS:
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Strong customer-service orientation.
- Ability to manage multiple requests, priorities, and deadlines simultaneously.
- High level of attention to detail and accuracy when maintaining equipment, service, and shipment records.
- Proficiency with Microsoft Outlook and Excel.
- Ability to learn and effectively use multiple software applications and databases.
- Ability to work independently while also functioning effectively as part of a team.
The typical base salary range for this role is between $45,000 and $50,000. The offered salary will depend on experience and/or education.
LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Strong customer-service orientation
- Ability to manage multiple requests, priorities, and deadlines simultaneously
- High attention to detail and accuracy when maintaining equipment, service, and shipment records
- Proficiency with Microsoft Outlook and Microsoft Excel
- Ability to learn and effectively use multiple software applications and databases
- Ability to work independently and effectively as part of a team
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The Company
What We Do
LDI Connect is a technology company celebrating 25 years as a leading provider in the supply, sale and service of digital office solutions. LDI Connect integrates the core capabilities of Print, Document Management, Managed IT, Cloud Services, Pro AV, and Security Solutions to solve business challenges. LDI Connect enjoys direct relationships with the world’s most respected manufacturers and employs a consultative approach to enable our clients to evolve with emerging technologies. Learn more at myLDI.com.
