Client Service Specialist

Job Description
You are a strategic thinker passionate about driving solutions. You have found the right team.
As a Client Service Specialist in the Access Support team, you will be part of a high performing global team. You will have the opportunity to work with a variety of different clients and internal partners. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products, and lines of business. You will be challenged to stretch outside your comfort zone, learn new things, and to challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.
Job Responsibilities:

• Provide support for inquiries received via phone and internal case transfers for clients and internal partners.
• Troubleshoot login issues related to JP Morgan Access.
• Troubleshoot wire import and NACHA failures.
• Ensure client satisfaction and confidence in JPMorgan Chase products and services meet or exceed departmental standards.
• Document all inquiries received accurately and in a timely manner.
• Support the development and maintenance of policies, procedures, and training materials.
• Escalate issues as necessary, ensuring adherence to defined escalation procedures.
• Partner with the leadership team, other team members, and business partners to resolve client issues and achieve business goals.

Required qualifications, capabilities and skills

• Have at least 2+ years of customer service experience.
• Be flexible to work night shifts.
• Hold at least a bachelor's degree.
• Work on holidays and outside of normal coverage times as needed.
• Be self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
• Apply an effective analytical approach and complex problem-solving skills.
• Manage time effectively and demonstrate strong organizational skills.
• Communicate strongly in both spoken and written forms.
• Translate complex technical information into simple terms.
• Communicate and consult with clients concerning highly sensitive information.
• Build and maintain good working relationships with business partners and technology teams.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.