Client Service Specialist - Currency Team

Job Description
Join our dynamic Currency Team, where you'll provide comprehensive operational services for global Foreign Exchange transactions. Collaborate across technology, finance, front office, and credit risk, and seize continuous learning opportunities in a fast-paced environment.
As a Client Service Specialist within our Currency Team, you will ensure the timely and accurate settlement of JP Morgan's FX transactions. You will manage day-to-day client relationships, providing high-quality service and operational excellence.
Job responsibilities:

• Confirms and ensure timely settlement of FX trading activity through direct client contact.
• Resolves incoming queries and investigate root causes of issues.
• Builds strong relationships with Clients, Front Office, Middle Office, and other internal clients.
• Collaborates with internal and external groups to resolve client issues.
• Promotes and supports automated solutions to clients.
• Initiates and participates in process improvement initiatives.
• Escalates issues to the team leader within an appropriate time frame.
• Engages in project management activities.

Required qualifications, capabilities, and skills:

• Previous experience in an operational, financial services, or customer services environment.
• Strong communication skills.
• Ability to take ownership and follow through with departmental objectives, considering risks in daily processing.
• Effective organizational skills with the ability to manage and prioritize workload while working as part of a team.
• Excellent time management skills.
• Results-oriented with the capability to prioritize and multitask.
• Capacity to think laterally and understand the big picture.
• Ability to work under pressure.
• Well-developed problem-solving skills.
• Numeric skills and attention to detail.
• Proficiency in PC applications such as Excel, Word, and Access.

Preferred qualifications, capabilities, and skills:

• FX & FXO experience.
• Working knowledge of the IB funds transfer policy.
• Knowledge of TSSFX and Athena.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.