Client Service Representatives

Posted An Hour Ago
Be an Early Applicant
Fairfax, VA, USA
In-Office
22-27 Hourly
Entry level
Pet • Professional Services
The Role
Client Service Representatives provide compassionate support to pet owners at a busy 24/7 veterinary emergency and specialty hospital. Responsibilities include serving as a reassuring point of contact during critical situations and maintaining professional, reliable service. Veterinary medicine experience is required, while emergency or specialty experience is preferred. The role involves three 13-hour shifts, including some weekends, with additional pay differentials for nights and weekends.
Summary Generated by Built In
Calling All Compassionate & Driven Individuals!

Do you thrive in a fast-paced environment? Are you passionate about helping people and their pets during critical moments? VCA SouthPaws Veterinary Specialists & Emergency Center is looking for enthusiastic, reliable, and compassionate Client Service Representatives to join our team!


If you are punctual, professional, and ready to make a real difference in the lives of pets and their families, we want YOU on our team!


Join us and be proud of the difference you can make!


VCA has been and continues to be deeply committed to its associates’ well-being.  Benefits offered include: 

  • On-site Veterinary Social Worker!
  • Free subscription to the Headspace app (meditation and sleep support) 
  • Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching) 
  • Generous pet care discounts for personal pets 
  • Three sets of scrubs per year 
  • 401(k) with matching 
  • Multiple, flexible health insurance options to fit your needs 
  • Dental & Vision plans 
  • Short Term and Long Term Disability options 
  • A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool 
  • Plus much more! 

Client Service Representatives at SouthPaws start at $22.00/hour, higher with experience, PLUS additional differentials on nights and weekends to increase your hourly rate by $3.00 to $5.00!


We are a very busy 24/7/365 hospital. Various schedules are available, but they will generally consist of three 13-hour days. Some weekends will be required.


Must have experience in veterinary medicine. Experience in emergency or specialty veterinary medicine preferred.


Join us and be the friendly, reassuring voice that pet parents count on in their times of need. We look forward to your application!


At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

Skills Required

  • Experience in veterinary medicine
  • Experience in emergency or specialty veterinary medicine
  • Availability to work three 13-hour shifts, including some weekends
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The Company
HQ: Los Angeles, CA
35,000 Employees
Year Founded: 1986

What We Do

A leader in veterinary care, VCA Animal Hospitals is a family of hometown animal hospitals dedicated to positively impacting pets, people, and communities. They provide world-class medicine and hometown care to more than four million pets each year, offering a range of services from primary and urgent care to specialty and emergency medicine. VCA is part of the Mars Veterinary Health family of brands.

VCA Animal Hospitals Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: None
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