Client Service Representative

Job Description
Titre: Client Service Partner
Localisation: Sophia Antipolis, France | Hybride : 3 jours bureau / 2 jours télétravail
Langues: Français et Anglais courants
Veuillez soumettre votre CV en anglais et en français.
Nous recherchons un(e) Chargée de Service Client pour accompagner nos clients internationaux dans un environnement B2B technologique. Vous serez l'interlocuteur privilégié des clients, aiderez à gérer leurs portefeuilles de domaines et actifs numériques, résoudrez leurs problèmes techniques et assurerez un service rapide et de qualité.
Responsabilités principales:

• Support Client: Répondre rapidement aux demandes via chat, téléphone et email.
• Relation Client: Établir et maintenir des relations solides et de confiance.
• Résolution de problèmes : Traiter commandes, DNS, certificats numériques, facturation et autres incidents techniques.
• Gestion des incidents: Escalader les problèmes complexes et suivre leur résolution.
• Maîtrise des produits : Développer une connaissance approfondie des services et informer les clients des évolutions.
• Collaboration d'équipe : Soutenir les projets et résolutions d'équipe.
• Performance: Atteindre ou dépasser les objectifs et contribuer à un excellent Net Promoter Score (NPS).

Profil recherché:

• Expérience significative en service client (commerce, hôtellerie, tourisme, santé ou restauration).
• Excellente communication en français et anglais.
• Esprit critique et orientation solutions.
• Maîtrise de Microsoft Office (Excel, Word, Outlook).
• Capacité d'adaptation aux nouvelles technologies.
• Autonomie, organisation et capacité à prioriser dans un environnement dynamique.
• Attention aux détails et sens du service client.

Ce que nous offrons:

• Formation complète (~2 mois) et mentorat.
• Environnement collaboratif, inclusif et dynamique.
• Flexibilité avec modèle hybride 3/2.
• Accès à des formations continues et opportunités de développement.
• Et bien plus encore

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.