Client Service Representative

Job Description
Title: Client Service Partner
Location: Sophia Antipolis, France
Working Hours: Monday to Friday | Hybrid: 3 fixed days in the office and 2 days working from home
Languages: Fluent in French and English
French Title: Gestionnaire de Comptes Clients
Business Title: Client Service Representative - CSP
Veuillez soumettre votre CV en Anglais et en Français.
Are you passionate about delivering exceptional customer service? So are we!
We are currently seeking a Client Account Manager (Gestionnaire de Comptes Clients) to support our international clients in a B2B (business-to-business) environment within the technology and internet services industry.
As a Client Account Manager, you will act as the primary point of contact for your clients, assisting them with enquiries and requests relating to CSC's products and services. You will play a key role in delivering outstanding client service by responding promptly to queries, providing accurate technical solutions and recommendations, and ensuring an excellent customer experience throughout.
You will work directly with major B2B clients (including CAC40 and Fortune 500 companies) and collaborate across internal CSC teams to safeguard the domain name portfolios and digital assets of our clients.
If you have strong experience in customer relations - whether in retail, hospitality, tourism, personal services, or catering - and you place client satisfaction at the heart of everything you do, this position could be ideal for you. Our Client Account Managers are responsible for resolving client issues quickly and professionally. You will receive full internal training, mentoring, and ongoing development opportunities.
At CSC, we are a team of caring, dedicated professionals working together to make a positive impact - both globally and locally. Driven by service excellence, community engagement, and continuous improvement, we are the "business behind the business®."
To learn more about our clients' experiences and our Digital Brand Services (DBS) division, visit cscdbs.com - check out the Clients and Customer Testimonials sections!
CSC offers a competitive and attractive benefits package.
Your main responsibilities will include:

• Client Support: Respond promptly and accurately to client queries through multiple channels such as chat, phone, and email. Assist clients in managing their domain name and digital asset portfolios to protect and secure their global online brands.
• Client Relationship Management: Build and maintain strong, trusted relationships by understanding each client's specific needs.
• Problem Solving: Handle enquiries relating to orders, domain names, DNS, digital certificates, digital brand management, invoicing, and technical issues, ensuring quick and effective resolutions to maintain optimal client satisfaction.
• Incident Management: Identify and escalate complex or unresolved issues to the appropriate teams, following up to ensure timely resolution.
• Product Expertise: Develop a thorough understanding of our services and keep clients informed of product updates and industry developments.
• Team Collaboration: Support other DBS teams with brand launches, projects, and issue resolution.
• Performance: Meet or exceed targets, contributing to our industry-leading customer support reputation, as reflected in our outstanding Net Promoter Score (NPS) results.

Required Skills, Experience, and Qualifications:

• Excellent written and spoken communication skills in both French and English (additional languages would be an advantage)
• Proven experience in a customer service-oriented role
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to learn and adapt to new technologies
• Resilience and flexibility in managing multiple priorities and client requests
• Ability to work independently while being an engaged and collaborative team player
• Excellent organisational skills, with the ability to prioritise tasks under pressure in a fast-paced environment
• Proven track record of delivering high-quality results with great attention to detail
• Strong interpersonal skills including empathy, effective communication, active listening, and constructive collaboration

What You Can Expect from Us:
Our business is dynamic, evolving, and committed to delivering the best possible client experience. If this sounds like the right environment for you, here's what you can expect when joining CSC's Digital Brand Services (DBS) team:

• A comprehensive onboarding and training programme (approximately 2 months) introducing you to our company, sector, products, and tools
• A dedicated mentor for daily support during your integration period
• A collaborative and inclusive work environment
• Supportive leaders invested in your professional development and progression
• Free access to OpenSesame training, monthly role-related workshops, and more
• Hybrid working model (3/2): in-office on Mondays, Tuesdays, and Thursdays; remote on Wednesdays and Fridays
• A clear vision, mission, and set of values centred on world-class client service
• Annual salary starting from €30,000 gross
• Comprehensive group health and life insurance plans
• Holiday bonus (prime de vacances)

Why Work at CSC?
At CSC®, we're always looking ahead - finding ways to improve, innovate, and anticipate the future needs of our clients. Our curiosity drives innovation, and our productivity delivers results. For more than 120 years, this proactive approach has allowed us to help businesses operate more efficiently and intelligently.

• CSC is committed to attracting, developing, and retaining employees whose values align with ours.
• We empower our people to deliver the right solutions to meet client needs - that's why we're the trusted global provider for over 180,000 organisations.
• We offer exciting work and career development opportunities, with most roles filled through internal mobility or employee referrals.
• Employees are eligible for an annual Success Sharing bonus based on individual performance.
• CSC provides an excellent Total Rewards benefits programme.
• Our global workplace standards support current and future technological initiatives through open design, ergonomic workstations, and digital collaboration spaces.

This is an exciting time to join CSC - a period of growth, innovation, and opportunity.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.