Client Service Representative

VCA Pacific Avenue Animal Hospital is seeking an experienced Client Service Representative to join our team on a full-time basis.
At VCA Animal Hospitals, we take our mission statement of your pet’s health is our top priority and excellent service is our goal very seriously. From a clients first phone call, we aim to exceed expectations and offer world-class service.

We are looking for a positive, customer service oriented individual to join our front desk team. Candidate must have a great attitude, enjoy building relationships with and caring for clients, and have a high attention to detail. The right candidate is able to multitask, effectively communicate with others, comfortable working alone and in groups, and is available to work some weekend and evening shifts.

Our hospital is a growing business that prides itself on a positive and supportive work environment where personal growth and development are priorities. We offer comprehensive health care benefits, vacation and sick pay, life and supplemental insurances, 401K with match, employee discounts, and learning opportunities within the hospital. We strive to provide the best possible experience for our clients and patients and are looking for an amazing customer service representative to help us with this goal.

$19-$21.00/hour dependent on experience

Why We Need You:
As the face of VCA, Client Service Representatives set the tone for the practice. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service; greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, processing payments.
• Assisting clients in obtaining products and services.
• Answering general questions and educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste as necessary) and ensuring that facility is neat and clean at all times—both inside and outside.
 

If you are passionate about people and pets, and are ready to join a fast-paced and up-beat team, apply today!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.