VCA Alton Road Animal Hospital is hiring a part time, experienced Client Service Representative to join our team!
About Us
We are a 4-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Miami Beach, FL.
Check out our website here: https://vcahospitals.com/alton-road
Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.
ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
The Benefits Continue To Grow:
- Access to the people and financial resources of a large veterinary community
- Growth & leadership opportunities
- Medical, Dental & Vision
- Career development programs
- Generous hospital discounts and product discounts
- Employer-paid life, long- and short-term disability insurance
- Paid vacation and sick time
- Paid parental leave
- 401(k)
- Free mental health resources and wellness subscriptions (Headspace)
- Referral bonuses
- Infertility benefits
- Competitive wage
- Free access to Plumbs, and education platforms such as Vetfolio
Compensation: Is based on skill set, experience
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.Skills Required
- At least one year of proven customer service experience
- High school diploma, GED, or equivalent
- Excellent listening and communication skills
- Compassion for pets and people, with awareness of others' reactions
- Proven decision-making skills
- Ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work nights, weekends, holidays, and other nontraditional hours
- Ability to lift up to 40 pounds
- Ability to work around pet-related hazards, including allergies, diseases, bites, scratches, odors, and animal waste
What We Do
A leader in veterinary care, VCA Animal Hospitals is a family of hometown animal hospitals dedicated to positively impacting pets, people, and communities. They provide world-class medicine and hometown care to more than four million pets each year, offering a range of services from primary and urgent care to specialty and emergency medicine. VCA is part of the Mars Veterinary Health family of brands.
VCA Animal Hospitals Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
