Client Service Associate - Global Client Service

Job Description
The Global Client Service group is responsible for the day-to-day operations, client service delivery and management as well as oversight of key controls.
As a Client Service Associate within the Global Client Service, you will play a crucial role in ensuring that our external and internal clients receive best-in-class service every day. You will be the primary point of contact for clients, taking full responsibility for their experience and acting as their advocate within the organization. Your ability to resolve service issues promptly and effectively will be key to maintaining and enhancing client satisfaction.
Job responsibilities

• Resolve external and internal inquiries related to payments core cash products using the Inquiry Management tool.
• Act as a liaison with cross-functional teams to ensure prompt and satisfactory client resolutions.
• Develop and maintain strong client relationships to build trust and loyalty.
• Deliver innovative, value-added solutions and identify opportunities for service improvement and business growth.
• Share best practices with the Designated Service Team and contribute to client experience initiatives.
• Identify non-standard service requests as potential sales opportunities to support business development.
• Handle reporting and administrative tasks, including metrics tracking and productivity assessments.
• Proactively identify and mitigate risks related to payment and client data protection.
• Take ownership of inquiry resolution and escalate complaints appropriately, providing tailored solutions.
• Engage in ad-hoc initiatives to improve work quality, create efficiencies, and enhance client experience.
• Manage and resolve complex and escalated client inquiries, demonstrating strong problem-solving skills.

Required qualifications, capabilities, and skills

• Comprehensive knowledge of payment core cash product offerings and client portals.
• Excellent oral and written business communication skills.
• Outstanding interpersonal skills with strong problem-solving and resolution abilities.
• Proven ability to build and nurture strong relationships and influence outcomes collaboratively.
• Adaptability to dynamic, fast-paced environments while balancing client needs and firm interests.
• Strong time management and organizational skills for efficient task prioritization and execution.
• Ability to determine strategic priorities and maintain a balanced approach to work.
• Proficiency in Microsoft Office applications for productivity, communication, and reporting.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.