Client Service Account Manager - Associate

Job Description
Join JPMorgan Chase Global Banking as a Client Service Account Manager in the Client Onboarding and Service team. In this role, you will support a portfolio of large corporate clients, helping them effectively utilize our Payments Products and Services. Our Service organization acts as a central hub for resolving client issues, supporting their business operations, identifying product and service gaps, and discovering development opportunities. By leveraging your expertise in client and product management, you will recommend strategies to drive client growth and enhance operational efficiency.
Job Responsibilities:

• Serve as a key advisor and proactive partner to the client, providing advice and consultation on decision-making.
• Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
• Serve as the client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues.
• Convey complex ideas and client issues with confidence.
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal, regulatory, and cyber changes.

Required Qualifications, Capabilities, or Skills:

• Minimum of 3+ years of relevant industry and/or functional experience.
• Intermediate understanding of Treasury Products and Services, including knowledge of financial exposure and operational risk related to TS transactions.
• Technical knowledge and comprehension to recommend value-added solutions for clients and partners.
• Ability to present oral and written communication in an organized, clear, and confident manner.
• Manage time effectively in a fast-paced environment, demonstrating the ability to balance competing priorities and deliver on commitments.
• Ability to effectively partner with internal colleagues and external clients.
• Flexibility with working hours and the ability to utilize virtual connectivity tools (VDI, Outlook mobile suite, etc.) when business needs arise.

Preferred Qualifications, Capabilities, or Skills:

• Mandarin speaker preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.