Tech Tammina LLC
Job DescriptionPosition to fill: Client Relationship Manager
Industry IT Services
Location: Jersey City, NJ, USA
Salary range: US$100k-130k base + Commission.
Job Description:
Our client is currently seeking an experienced, action oriented high
energy Client Relationship Manager to manage the post-sales relationship for assigned
strategic accounts, for the purpose of building customer loyalty and satisfaction,
consistent with revenue retention and growth objectives.
Responsibilities:
Responsible for managing the post-sales relationship for strategically significant
accounts. Serves as the primary client contact and advocate for day to day and
escalated issues and requests
Establishes and maintains customer satisfaction across named accounts through
account planning, proactive client communications, issue remediation and
containment, and performance measurement.
Protects existing revenue streams, identifies and neutralizes competitive threats
Actively farms existing account base to identify new solutions or services
opportunities. Provides valuable account information and insight to support the
sales process
Builds and executes an account specific relationship framework inclusive of
regularly schedule status calls, quarterly business reviews, account documentation,
reference management and account planning sessions
Leverages internal subject matter experts to help customers optimize their
investment, ensure program objectives are being met and measure the value of the
solution to their organizations
Coordinates activities and provides leadership on directions of key projects,
initiatives and issues across internal business units
Conducts regular briefings on account status to senior management and other
internal stakeholders
Requirements:
Mandatory:
1. 5+ years experience in account management/client relationship supporting Banks
and Financial Clients
2. Project management experience with excellent organizational skills
3. Ability to tailor message formats and content to the audience and get heard
4. Exceptional interpersonal, listening, written and verbal communication skills are a
must
5. Ability to lead and motivate, develop clear and creative solutions to complex
problems and manage multiple initiatives simultaneously
6. Comfortable dealing with complex customer relationships, decision processes and
competing agendas
7. Proven track record of successfully building and nurturing multi-
level client relationships
8. Superior critical thinking, decision making and problem solving skills
9. Bachelor’s degree, ability to travel 50%
Preferred:
1. Strong working knowledge of wealth management, banking and financial services in
general
2. Experience with offshore IT Managed Services delivery teams (India, etc)
3. Experience with complex software sales lifecycle
Bachelor’s degree
Job Status: Full Time / Permanent
Share the Profiles to paramesh(at)tammina.com
Contact: 703 349 2332
Keep the subject line with Job Title and Location
Skills Required
- 5+ years experience in account management/client relationship supporting Banks and Financial Clients
- Project management experience with excellent organizational skills
- Exceptional interpersonal, listening, written and verbal communication skills
- Ability to lead and motivate, develop clear and creative solutions to complex problems
- Bachelor's degree, ability to travel 50%
What We Do
Tech Tammina is a blend in implementing Business Processes across onshore and offshore Software Development using Low Code platforms. This phenomenal transition made us a Digital Transformation Company. Tech Tammina contributed their vision on Offshore Outsourcing with its expertise in strategic global delivery models which makes a reliable Outsourcing Software Development Solution provider. Tech Tammina offers services by automating the Business Processes through Automation platforms, resembling RPA (Automation Anywhere, Blue Prism, and UI Path) and Business Process Management platforms (Appian, BPM' online, Mendix). We are engaged in providing Digitalized services through Custom Software & Application Development with Quality assurance and Testing preferences. We deliver our services and innovations through emerging technologies with utmost accomplishment. Our expertise implicates in reducing outlay and increasing the efficiency of the product and service by conveying the strategic advantage of Software Outsourcing and Offshore Software Development for the clients. Software development process with an exceptional and valuable deliverance involves in meeting clientele expectations. Tech Tammina is one of the efficient and flexible global eminent experts in outsourced Custom Software Development with rigorous Quality assurance and Testing measure.. Considering Risk involving and Project failure measures we implement powerful software solutions that meet the client expectations. We look forward to escalating the clientele appreciation for ages to serve for emanating generations.
