Client Relationship Director

ABOUT IQ-EQ 

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                            

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

A senior leadership role responsible for driving the growth, retention, and strategic development of key client relationships by leading high-impact client engagements, collaborating across global teams to deliver cross-selling opportunities, implementing business development strategies aligned to organisational goals, and continuously enhancing service delivery to strengthen long-term client partnerships and commercial outcomes.

What you'll do

• You’ll drive the growth and retention of key clients and business partners, ensuring long-term relationship success
• You’ll collaborate with global teams and cross-functional units to achieve inbound and outbound cross-selling targets
• You’ll lead strategic client meetings and regular updates, working closely with Client Services Directors to strengthen engagement
• You’ll develop and implement a comprehensive business development plan aligned with the organisation’s strategic goals and revenue targets
• You’ll support Fund Directors by assessing service delivery performance, identifying improvements, and implementing actions to enhance client relationships and outcomes

What we offer

• Base Salary: Competitive monthly salary with annual review
• Annual Bonus: Discretionary bonus including commission for business development roles
• Referral Rewards: Payment for successful employee referrals
• Pension: 8% non‑contributory employer pension scheme
• Insurance Benefits: Private medical, dental cover, life assurance, and income protection
• Health & Wellbeing: Health cash plan, employee assistance, and wellness initiatives
• Leave & Flexibility: 25–30 days leave, hybrid working, flexible working, and nimble days
• Family Benefits: Maternity, paternity, and adoption leave support
• Learning & Development: Professional development and qualification support
• Additional Perks: Recognition awards, social events, volunteering, and long service rewards

• You will demonstrate strong knowledge of offshore financial services, including products, service models, technologies, and regulatory environments
• You will apply effective influencing skills and show the ability to lead within your functional area
• You will have an awareness of cross-jurisdictional and cultural differences, enabling effective global collaboration
• You will maintain membership with a relevant financial institution, reflecting professional credibility
• You will show commitment to continuous professional development, keeping your knowledge and skills current

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.