Client Relations Specialist

Description

We are looking for a motivated, reliable, and personable Client Relations Specialist for our fast-paced front office at Cadden Community Management. The perfect candidate for this position will have at least 1-2yrs experience working in customer service, have the ability to multitask while working with a busy phone line, and excels in people skills.

Bilingual in English/Spanish is a plus

Primary Responsibilities:

The Client Relations team member will handle client-facing duties as well as general office management tasks. When our clients walk into our office, we want them to find a friendly, smiling face and a helping hand. The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic.

General

· Greet clients as soon as they arrive assist them with any questions they may have and connect them with the appropriate party if needed.

· Answer the phone in a timely, professional manner

· Answer questions regarding information based off of the Client Dashboard in Vantaca

· Review Homeowner Ledgers

· Scan in check payments for various associations.

· Review the ARC process either direct clients to the website to submit a request or email a form to them and then note the account.

· Walk homeowners through online payment options

· Calls to be passed onto Managers and Admins will be from Board of Directors, Vendors, Homeowners calling about inspection letters, and homeowners who are not willing to work with the Client Relations Specialist

· Mail sorting and delivery to the appropriate office (as needed), as well as preparing outgoing mail, folding and stuffing.

· High School Diploma is required

· 2+ years experience as a Receptionist or Administrative Assistant

· Knowledge of spreadsheets and word processing documents

· Ability to create and maintain an organized filing system

· Exceptional customer service skills and professional phone manner

· Overachieving attitude and enhanced work ethic

· Excellent computer skills and knowledge of multi-line telephone system is preferred

· Attend monthly trainings as needed and Quarterly company meetings/ trainings.

Requirements

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk and reach with hands and arms. 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

Occasional travel is expected for this position.

Required Education and Experience

Candidate must possess excellent written and oral communication skills; a high degree of professionalism; excellent computer skills, strong time management and organizational skills. 

Preferred Education and Experience

High School Diploma, GED, Associate’s degree or Bachelor’s degree in Business Administration, Communications or other area of study.

Work Authorization/Security Clearance (if applicable)

None required for this position.

Other Duties

Duties, responsibilities, and activities may change at any time with or without notice. 

Pay: $15:45/hour