Client Relations Representative

Posted 26 Days Ago
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Cleveland, OH, USA
In-Office
Entry level
Professional Services
The Role
Serves as the liaison between the law firm and its consumer and commercial clients. Handles file-level communications, prepares and submits client documents and reports, and manages confidential information accurately. The role requires strong written and verbal communication, organization, multitasking, efficient handling of high workloads, and intermediate Microsoft Office skills, particularly Outlook, Excel, and Word.
Summary Generated by Built In

Our premier firm helps clients resolve their business disputes in an efficient, streamlined, and cost-effective manner. Over many decades of experience, the partners and professional staff of JB have become known for a unique combination of corporate sophistication, coupled with a genuine approachability.

This integral position in the firm is responsible for:

  • Serving as a liaison between our staff and our clients.

  • Handling file-level communications with our consumer/commercial clients.

  • Preparing and submitting documents and reports to our clients.

Qualified candidates: 

  • Solid written and verbal communication skills 

  • Detail-oriented and organized 

  • Ability to handle high work volume efficiently

  • Ability to multi-task upon request 

  • Ability to handle highly confidential matters and documents with discretion

  • Ability to type 40 WPM

Education/Training/Experience: 

  • High school diploma required, college degree preferred

  • Intermediate knowledge of Microsoft Office (specifically Outlook, Excel, and Word)

  • Prior related experience is helpful by not required

Javitch Block offers a comprehensive benefits program including health insurance, paid vacation/personal time, 401(k) profit sharing, life insurance, and short and long-term disability.  

You can learn more about Javitch Block LLC at www.jbllc.com

JB is a Cleveland-based law firm with additional offices in Fairlawn and Cincinnati, Ohio; Kentucky, Indiana, Texas, West Virginia and Tennessee. Our clients include taxing authorities, banks, credit unions, savings and loans, finance companies, department stores, credit card companies, medical organizations, landlords, commercial businesses, collection agencies, insurance companies, education facilities, utility companies, law firms, manufacturers, oil companies.

Qualifications Skills Required Microsoft Excel Intermediate Microsoft Word Intermediate Written Communication Advanced Verbal Communication Advanced Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Education Required High School or better. Preferred Bachelors or better. Experience Required Microsoft Excel Preferred Insurance Subrogation Client Relations/Customer Service Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

  • High school diploma or equivalent
  • Strong written communication skills
  • Strong verbal communication skills
  • Detail-oriented and organized
  • Ability to handle high work volume efficiently
  • Ability to multitask
  • Ability to handle confidential matters and documents discreetly
  • Typing speed of at least 40 words per minute
  • Intermediate knowledge of Microsoft Office, including Outlook, Excel, and Word
  • Prior related experience
  • College degree
  • Experience with insurance subrogation or client relations/customer service
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The Company
183 Employees
Year Founded: 1991

What We Do

Javitch Block LLC is a law firm focused on creditor representation, especially collections and insurance subrogation. Its collections practice recovers consumer and commercial debts, including credit-card balances, loans, taxes, rent, accounts receivable, and purchased debt. Its insurance subrogation practice pursues insured and uninsured auto and property claims. The firm also represents creditors in bankruptcy and handles evictions, real-estate foreclosures, replevin, contract litigation, and defense against consumer lawsuits.

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