Client Relations Manager

Job Title: Client Relations Manager

Contract Type: Permanent, full-time

Location: London, St Pauls

Department: Client Solutions Group

Reporting to: Managing Director, Client Relations

What the Hiring Manager says…

‘ICG is an established and fast-growing global multi-asset alternative investment platform with a strong entrepreneurial spirit and a relentless focus on creating and delivering value for our clients and wider stakeholders.

As part of the Client Solutions Group, you will be working with teams from across the business to enable to capital formation activities and serve as a central resource for product, fund and market knowledge, contributing to the firm’s strategic growth initiatives.

This is an opportunity to join a high performing team who thrive on collaboration and making a significant contribution to ICG’s continued growth.’

Summary of our opportunity

ICG’s Client Solutions Group (‘CSG’) group is comprised of investment professionals who collectively lead and manage capital formation efforts, contribute to strategic growth initiatives and oversee existing client relationships. The successful candidate will act as product specialist dedicated to an investment strategy, serving as a subject matter expert supporting activities related to that strategy.

Reporting to one of the Client Relations Managing Directors, the candidate will serve as a senior resource who will perform a key role in supporting capital formation and ongoing client relationship management activities.  The individual will also form an important link between the CSG team and other teams within ICG, particularly members of the strategy’s investment team.

The successful candidate must have strong interpersonal and organisational skills, be highly motivated and keen to work alongside like-minded individuals as part of a committed team. The candidate will have the ability to provide fresh ideas to shape ICG’s go-to market strategy and fundraising roadmap, as well as the technical and communication skills to bring those ideas to life. In addition to demonstrating strong market and investment knowledge, the candidate will also require strong analytical skills, which in combination will serve to articulate the key features and value proposition of the investment strategy to stakeholders and clients.

Primary Responsibilities

The responsibilities of the role include, but are not limited to:

• Acting as an effective product specialist for a strategy, building an understanding of strategy and the underlying markets and communicating this across stakeholders and clients

• Coordinating and executing on new fund launches, including strategic planning and project managing steps from initiation through to fundraising, interfacing with various groups within the firm.

• Acting as a key point of contact for ICG’s marketers and prospective investors/consultants, as well as building relationships with existing ICG investors.

• Responsibility for proactive analysis, development and monitoring of prospect lists, reporting regularly to internal stakeholders including senior management.

• Preparation of high quality marketing and servicing materials such as fund overview presentation decks, RFPs and DDQs for client proposals and meetings, ensuring that all are delivered diligently, in a timely fashion and of the highest quality.

• Utilisation of key fund and market level statistics to develop the market positioning of ICG’s strategies  and product range, and communicate findings both verbally and in written marketing materials, including thought leadership content

• Ongoing coverage of investment themes, market dynamics and competitive landscape to proactively develop insights and contribute to high impact thought leadership.

• Line manager responsibility for a number of analysts and graduates, providing mentoring, training and helping them develop their careers at ICG. Delegating work appropriately across the team within fund/asset class specialisations and ensuring appropriate review. Engaging in regular communication and feedback, and initiating performance management processes.

• Leading ongoing strategic projects to enhance processes and workflow across the broader group, including but not limited to implementing efficiencies, driving quality improvement and ensuring consistency in deliverables.

Personal Attributes

Personal attributes that will make you successful in this role include but are not limited to: 

Essential

• Extensive experience with a strong academic background

• Commercially and financially literate, demonstrating strong numerical and oral communication skills; excellent written and presentation skills

• Demonstration of an exceptional level of attention to detail

• Exhibit sound business judgement and the ability to interact with senior management and clients

• A team player with strong organisation skills and the ability to multi-task, prioritise and meet deadlines

• Pro-active, confident and self-motivated; ability to problem solve

• Highly proficient in Microsoft Excel, Word and PowerPoint

Desirable

• A solid foundation and understanding financial markets, ideally with prior exposure to Private Credit or Private Equity markets

• Background or experience in asset management, the placement agent industry or investment banking

• Professional Qualification: CAIA, CFA, IMC and ACA

• Experience managing a small team would be beneficial but is not a requirement

Our Global Benefits Framework is centred around these 3 key attributes:

• Wellbeing - Supporting your mental, physical and financial wellbeing as well as your lifestyle needs.

• Inclusivity – Fit for purpose and competitive, no matter who or where you are.

• Longevity – Long Term and sustainable in design.

ICG will provide equal employment opportunity to all employees and applicants for employment. No employee will be discriminated against in hiring or employment because of race, colour, sex, age, disability, religion, national origin, marital status, sexual orientation, gender identity and/or expression, ancestry, military status, genetic information, or any other basis protected by applicable federal, state or local law.