The Entry Level Client Relations Associate is responsible for identifying and developing relationships with targeted prospective clients and specific client groups. It is our objective to recruit someone who can take the leads provided by our business development and customer service team and turn them into viable customers. As a Client Relations Associate, you'll be part of a team focused on providing exemplary customer service, professional development, and consistently exceeding expectations.
Essential Duties:
● Interact with clients to clearly understand their requirements and provide appropriate services.
● Maintain frequent communication and follow-up with clients.
● Build positive and long-term client relationships for business growth.
● Analyze and resolve client concerns in timely and professional manner.
● Provide excellent client support and ensure client satisfaction.
● Attend educational trainings for professional growth.
Required Skills and Experience:
● Strong problem solving, influence, and negotiation skills
● Excellent written and verbal communication skills
● Prior experience in customer service and sales
● Comfortable interacting with clients and customers on a daily basis
● Flexible work schedule and ability to travel is a plus
What We Do
Invictus MSI is a team-oriented Marketing and Advertising firm focused on empowering change and social justice campaigns to help local Bay Area communities. Our 501(C)3 nonprofit clients have long histories of bringing creative, evidence-based solutions to major societal problems that require our collective, immediate response. Recently, their focus is attacking the opioid and gun violence epidemic in schools, but they currently offer more than 20 programs to promote safer, happier communities for children to grow up in. Our team is responsible for both raising awareness to their potentially life-saving programs and providing the funds necessary to implement them. Now that our team has developed a reputation for representing our 501(C)3 clients with integrity and enthusiasm, our goal is to continue expanding our client’s reach. We understand that learning how to successfully run a business is no small task, and requires a solid foundation in both leadership and management. To ensure our clients are in the best hands, each member of our team is provided with mentorship and hands-on-training through every step of the campaign development process. To learn more about our partnership, please visit https://www.leadrugs.org/lead-the-way/
