We are seeking a motivated and personable Entry-Level Client Relations Associate to join our growing team. This is an excellent opportunity for a recent graduate or early-career professional looking to build experience in client relations, customer service, account management, marketing support, and business operations.
The ideal candidate enjoys working with people, building professional relationships, solving problems, and delivering exceptional client experiences. In this role, you will support client communication, coordinate projects, assist with marketing initiatives, and collaborate with internal teams to help ensure client goals are achieved.
This position provides hands-on training and valuable experience in client success, communications, event marketing, project coordination, and business development, making it an excellent starting point for a career in client services, marketing, sales, or account management.
Key Responsibilities- Serve as a primary point of contact for clients by providing professional, timely, and effective communication
- Build and maintain strong client relationships through regular updates, check-ins, and follow-ups
- Support client onboarding, account coordination, and ongoing project activities
- Assist with marketing campaigns, promotional initiatives, and client engagement events
- Collaborate with internal teams to coordinate projects and meet client objectives
- Track project timelines, client requests, deliverables, and key updates
- Prepare client presentations, reports, meeting notes, and follow-up materials
- Respond to client questions and concerns with a positive, solutions-focused approach
- Identify opportunities to improve client satisfaction and enhance the overall customer experience
- Participate in team meetings, training programs, and professional development opportunities
- Bachelor’s degree in Business, Marketing, Communications, Public Relations, or a related field preferred
- Strong written and verbal communication skills
- Customer-focused mindset with the ability to build trust and professional relationships
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Positive attitude with strong problem-solving skills
- Comfortable collaborating with clients, teammates, and cross-functional departments
- Proficiency with Microsoft Office, Google Workspace, and familiarity with CRM or project management platforms
- Internship, volunteer, academic project, or work experience in:
- Customer service
- Retail or hospitality
- Sales support
- Marketing
- Administrative coordination
- Event support
- Interest in client management, customer success, marketing, communications, or business development
- Ability to work effectively in a team-oriented environment
- Comprehensive onboarding, training, and mentorship
- Career growth opportunities in client services, marketing, and account management
- Hands-on experience supporting clients and business initiatives
- Collaborative and supportive team environment
- Professional development and skill-building opportunities
- Clear pathways for advancement within the organization
The Entry-Level Client Relations Associate role is designed for an ambitious professional who wants to develop valuable skills in communication, relationship management, customer experience, and business operations.
Whether you are a recent graduate or starting your professional career, this position provides the training, mentorship, and hands-on experience needed to grow into future opportunities in client success, account management, marketing, sales, and business development.
Skills Required
- Bachelor's degree in Business, Marketing, Communications, Public Relations, or related field
- Strong written and verbal communication skills
- Customer-focused mindset with ability to build trust and professional relationships
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Positive attitude with strong problem-solving skills
- Comfortable collaborating with clients, teammates, and cross-functional departments
- Proficiency with Microsoft Office
- Proficiency with Google Workspace
- Familiarity with CRM or project management platforms
- Internship, volunteer, academic project, or work experience in customer service
- Internship, volunteer, academic project, or work experience in retail or hospitality
- Internship, volunteer, academic project, or work experience in sales support
- Internship, volunteer, academic project, or work experience in marketing
- Internship, volunteer, academic project, or work experience in administrative coordination
- Internship, volunteer, academic project, or work experience in event support
- Interest in client management, customer success, marketing, communications, or business development
What We Do
Invictus MSI is a team-oriented Marketing and Advertising firm focused on empowering change and social justice campaigns to help local Bay Area communities. Our 501(C)3 nonprofit clients have long histories of bringing creative, evidence-based solutions to major societal problems that require our collective, immediate response. Recently, their focus is attacking the opioid and gun violence epidemic in schools, but they currently offer more than 20 programs to promote safer, happier communities for children to grow up in. Our team is responsible for both raising awareness to their potentially life-saving programs and providing the funds necessary to implement them. Now that our team has developed a reputation for representing our 501(C)3 clients with integrity and enthusiasm, our goal is to continue expanding our client’s reach. We understand that learning how to successfully run a business is no small task, and requires a solid foundation in both leadership and management. To ensure our clients are in the best hands, each member of our team is provided with mentorship and hands-on-training through every step of the campaign development process. To learn more about our partnership, please visit https://www.leadrugs.org/lead-the-way/
