Client Partner

Role Summary:
Kunai is looking for a thoughtful, relationship-driven Client Partner to join our team. In this role, you’ll take full ownership of the health, growth, and day-to-day operations of a set of client accounts. You’ll be the go-to person for your clients—building trust, driving delivery alignment, and ensuring we’re always exceeding expectations.

Client Partners at Kunai work with a high degree of autonomy, sound judgment, and a strong problem-solving mindset. You’ll strengthen client relationships, guide delivery teams, identify growth opportunities, and step in early when risks arise. This is a high-touch, high-impact role that requires empathy, communication savvy, and a strong understanding of how to navigate both client needs and internal priorities.

Key Responsibilities:

• Act as the primary point of contact and trusted advisor for your assigned client accounts
  
• Build strong relationships by staying closely attuned to client goals, challenges, and feedback
  
• Monitor satisfaction and take the lead on resolving issues quickly and thoughtfully
  
• Represent Kunai’s standards of consulting excellence, responsiveness, and integrity in every interaction
  
• Manage the fit and success of talent placements, working cross-functionally to ensure seamless transitions
  
• Balance client needs with internal team integrity, advocating for both as needed
  
• Partner closely with Talent and Delivery to surface and address risks early—before they become issues
  
• Work with Sales to scope, grow, and renew client work through thoughtful proposals and team expansions
  
• Ensure diligent management of client engagement records, SOWs, and commercial terms to drive operational integrity with our clients and our business
  
• Use your business acumen to connect the dots between client objectives, industry trends, and our service offerings
  
• Keep leadership informed by escalating risks strategically—no surprises
  

What You Bring:

• Bachelor’s degree
  
• 4–7+ years of experience as a Client Partner, Technology/Delivery Program Manager, or Sr. Product Manager in a professional services organization
  
• Experience owning and driving outcomes on digital projects and delivery teams
  
• Familiarity with SDLC and Agile methodologies
  
• Excellent communication skills—you know how to listen, empathize, and present clearly
  
• Strong sense of ownership and ability to prioritize across multiple client engagements
  
• Comfort with ambiguity and confidence to drive clarity when needed
  
• High emotional intelligence—you build trust and navigate complex dynamics with ease
  

Nice to Have:

• Experience working with financial services clients
  

Salary: 

$140,000-165,000. Salary is commensurate on experience and location.