Client Partner

(i.e.,) are looking for a Client Partner to take ownership of one of our most significant client relationships. This is a senior client-facing role for someone who's as comfortable managing an executive stakeholder as they are untangling a delivery problem.

Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all the job requirements. If you're interested in this role, we strongly encourage you to apply, as you might be just what we're looking for. 

You'll become the primary day-to-day leader for a major enterprise account, owning a complex portfolio of digital and technology work. This isn't a project manager role. It's a senior position for someone who can sit in front of a client and say, "I understand the problem. Leave it with me, I'll come back with a solution" and mean it.

You'll manage the relationship, lead multiple streams of work, spot commercial opportunities, and keep delivery teams coordinated and accountable, all while protecting account health and growth.

You'll sit within a cross-functional team to support with:

• Managing executive and senior stakeholder relationships across a large, complex account
• Leading multiple concurrent streams of work, from enterprise websites and platform delivery to integrations and digital transformation programs
• Identifying commercial opportunities and resolving client challenges before they escalate
• Coordinating delivery teams and translating between client needs and delivery reality without creating unnecessary escalation
• Building deep trust with client stakeholders over time, becoming an integral part of the account's future growth

What you'll bring

We're looking for someone who genuinely enjoys spending time with clients, who's curious about people, organisations and industries, and who builds trust naturally rather than transactionally.

More specifically, you'll bring:

• A track record leading large, complex client accounts with multiple concurrent workstreams, ideally from an agency or digital, technology or consulting environment
• Strong commercial instincts, with the judgement to protect long-term account health while identifying growth opportunities
• Enough technical credibility in websites, digital platforms, CMS ecosystems, APIs and integrations to have confident, credible conversations with both clients and delivery teams. You don't need to be the deepest technical expert in the room
• High emotional intelligence: you're patient, adaptable, calm under pressure, and politically aware
• Comfort operating within large, hierarchical, relationship-driven enterprise environments, where issues are often resolved through management layers rather than direct confrontation, and where sensing an unspoken concern matters as much as hearing a spoken one
• A genuine point of view on how AI is changing consulting, delivery and client relationships not just familiarity with using it

What success looks like

At six months: The client trusts you as their go-to person. You understand the full resourcing and delivery picture across the account and you're making calls, not just flagging tensions. You've built credibility internally with the teams you rely on. You've had at least one hard conversation with a stakeholder, and it's landed well.

At twelve months: The account is commercially healthy and growing. The client is expanding scope or actively advocating for (i.e.,) because of the relationship you've built. Senior leadership can rely on you to run the account without needing to step in.

We value talent who put our clients first - always - with humility, sharp intellect, and unwavering integrity. A servant leader at heart, they earn trust through action, respect privacy, and consistently leave things better than they found them. Fueled by a growth mindset and lifelong learning, they adapt with intention and evolve through structured innovation. They listen deeply, share openly, align swiftly, and go boldly. Analytical and curious, they lead with initiative, form strong points of view rooted in insight and innovation, and have the courage to challenge the status quo for the better. This is the consultant who not only delivers, but inspires.

(i.e.,), the Innovation and Experience company, is a full-service product consultancy accelerating growth for some of Australia’s most successful businesses (check our website for recent work). We employ 60+ people working in cross-functional teams to innovate and deliver outcomes powered by a product mindset, design thinking, and Agile delivery.

Work flexibility and work-life balance are core to who we are, and central to creating ‘one (i.e.,)’. You’ll have the opportunity to work on unique and exciting projects while developing your skills and shaping your career.

Some of our benefits include:

• Flexible work options
• Home technology set-up with laptop and monitor
• Generous leave programs, including 15 days life leave per year and paid parental leave
• A focus on growth and training - quarterly training days, a structured feedback and goal-setting program, and tailored learning and development experiences
• A work environment that brings people together to celebrate both socially and culturally

Respectfully, we’re not looking for help from recruitment agencies with this role. Applications should address your experience across the key areas above.