Client Partner (Jnr / Mid)

CLIENT PARTNER  

Location: DBN

The Company

With over 10 years’ experience, Tradereach provides our clients with an integrated retail POS display management solution. Services include: freight, warehousing, installation, tracking and maintenance. Built on the back of the principles of service excellence, operational efficiency and the latest technology, Tradereach has a national footprint which is unrivalled in the industry.

Role Description:

Responsible for generating sales for our business through the development of sound business plans, promotion of our service offerings and the ability to add value to our clients’ business strategies / needs.

Key Performance Areas:

• Generation of Sales
• Client Relationship and Account Management
• Reporting & Administration
  

Key Performance Responsibilities:

Generation of Sales

• The Brief –  gain a thorough understanding of client requirements & add value to all briefing sessions with clients to maximise return for both parties
• Presentations – develop and present well considered presentations, reflecting our ability to interpret the brief and meet (preferably exceed) client expectations against a specific need/ strategy
• Quote to Client / Purchase Order – Accountable for the generation and presentation of the QTC and then chasing PO’s prior to work commencing
• Work Instruction – accountable for presenting clear work instructions to the Operational teams through the generation of a work ticket / job card

Client Relationships and Account Management

• Accountability for Client Relationship through regular engagement, which includes: understanding and improving on operational expectations, Managing projects in line with the critical path, Communicating clearly on risks, Resolving daily issues in consultation with client and Managing all stakeholder expectations
• Maintain great working relationships with all client contacts through effective communication and professional project management.
• Monitor campaign progress on a daily basis & ensure timely feedback to clients as required
• Ensure you have a thorough understand of clients brand strategies and an understanding of competitor brands & activity
• Submit pro-active reports to clients highlighting potential opportunities & in so doing generate incremental business opportunities.
• Ensure: Consistent tracking of actual versus budgets, measured quarterly, No installation or freight work commences without legitimate purchase orders, In house and 3rd party costs to be managed accordingly and recovered from their client & Compliance with internal disciplines and processes, including but not limited to; financial (PO management), field services job cards, 3rd party costs.
• Understand and drive the IT and reporting objectives with clients, through training and showcasing key developments and improvements.
• Effective people management- ability to guide, mentor and develop a team to maintain a high standard work proficiency and client satisfaction.

Reporting & Administration

• Compile detailed briefing documentation for internal communication to the Operational team.
• Compile accurate cost estimates, in line with Client agreed costing structure and ensure that they are approved prior to submitting to clients
• Pro-actively identify all outstanding operational issues and resolve these timeously (before client notifying you of issues!!)
• Regularly review clients and new business opportunities
• Proactively challenge the status quo and applying your mind to daily challenges and looking for opportunities to consistently improve.
• Taking ownership of daily tasks and approaching them from a solutions mind-set.

Qualifications & Experience

• A minimum of 2-3 years related experience and computer literate
• Minimum of Grade 12 with 2 years FMCG sales or marketing experience
• Preferably a diploma in Marketing/Project Management or a Bachelor’s degree in Business, commerce or management

Skills & Attributes

• Ability to Communicate at multiple levels in an intentional and clear manner
• Problem solving and Initiative
• Assertiveness and Leading cross functional teams
• High social interaction and influence ability
• Strong ownership and accountability of projects
• Attention to detail, analytical ability and accuracy  and strong planning and organizing competencies
• Project management exposure
• Commercial and financially minded
• Multi-tasking and output orientated