Client Ops Specialist II

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Client Ops Specialist II in the Boarding Coding team, you perform a variety of equipment builds in accordance with standard operating procedures for the setup of merchant payment processing accounts. You are responsible for reviewing, expediting, and conducting the setup of new or existing relationships and delivering a product that meets the client's needs.
Job Responsibilities

• Reviews and analyzes coding requests in order to work or pend the file.
• Work with Sales Partners via email and/or Salesforce to deliver a working product by explaining procedures related to equipment setup, additional documentation requirements etc.
• Follow-up on pending accounts for additional documentation/information.
• Build Terminal Coding Download Files, front end records, and ensure the proper ordering of equipment for shipment.
• Provision merchant account and create coding sheets for PC Software Solution Setups.
• Work from an online queue environment with ability to multi-task, update multiple programs to build and release a file.
• Research, resolve, track, and report on various merchant issues.
• Perform various administrative tasks such as tracking daily stats, error reports, etc.
• Own additional leadership tasks as prescribed by Senior Leadership. Role also requires training and certification on various systems.
• Communicate professionally with colleagues using interpersonal skills that convey a sense of ownership

Required qualifications, skills and capabilities

• Strong knowledge of payment processing industry and related procedures and products
• 3+ years of experience in a financial services industry
• Must be willing to work overnight, weekends & shifting schedules
• Problem solving / critical thinking skills and ability to exercise independent judgment. Accuracy and attention to detail.
• Strong computer skills including use of multiple tools and applications
• Experience working in a fast paced environment under pressure and with high volume queues
• Exercise sound judgement related to priority of work and case aging; able to shift directions as work load requires
• Research and Analytical skills
• Excellent communication skills (verbal and in writing)
• Strong attendance record of low absences and an ability to work longer days to manage case volumes is important
• Ability to consistently adhere to prescribed policies and procedures

Preferred qualifications, skills and capabilities

• High school diploma equivalent. Preferred qualification includes college/university diploma/degree.

Shift: Night
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.