Job responsibilities
- Review merchant applications, websites, ownership and business information, credit reports, bank statements, prior processing statements, internal history, and approved fraud-risk tools
- Validate business legitimacy and evaluate products or services, sales channels, and customer experience considerations
- Assess expected processing volume, average transaction size, fulfillment timing, refund practices, dispute and chargeback patterns, and processing history
- Calculate or validate processing exposure and non-delivery exposure; assign or confirm the appropriate Merchant Category Code
- Identify restricted, prohibited, or heightened-risk activity and complete or coordinate required due diligence
- Make or recommend approval, decline, retention, restriction, or termination decisions within established authority and risk appetite
- Contact merchants and internal partners to obtain missing information, resolve discrepancies, and document a clear decision rationale
- Serve as a primary contact for merchant risk escalations and provide an independent recommendation to onboard, retain, restrict, terminate, or escalate
- Perform or coordinate enhanced due diligence for elevated-risk merchants, including licensing, registration, ownership, and business-practice reviews where applicable
- Maintain complete, accurate, and audit-ready documentation of evidence, calculations, decisions, conditions, approvals, and escalations
- Identify recurring risks, control gaps, and policy ambiguities; recommend improvements to procedures, training, documentation, or systems
Required qualifications, capabilities and skills
- Minimum 3 years of experience in merchant underwriting, payments risk, fraud risk, credit risk, or a related financial risk discipline
- Demonstrated ability to analyze merchant documentation (for example: bank statements, processing statements, ownership and business information) and synthesize an evidence-based decision
- Working knowledge of merchant risk concepts including disputes, chargebacks, refunds, fulfillment/non-delivery exposure, and prohibited or restricted business activity
- Ability to apply documented risk criteria consistently and operate within defined approval authority and escalation requirements
- Strong attention to detail with the ability to maintain accurate, audit-ready documentation and a clear decision rationale
- Effective written and verbal communication skills, including comfort contacting merchants to clarify information and resolve discrepancies
- Ability to manage multiple reviews concurrently while meeting service-level and quality expectations
- Proficiency with spreadsheet and documentation tools for analysis, tracking, and reporting
- Understanding of relevant legal, regulatory, and payment-network requirements for merchant onboarding and monitoring
- Commitment to fair, consistent customer treatment and sound risk outcomes
Preferred qualifications, capabilities and skills
- Experience supporting enhanced due diligence reviews for elevated-risk merchants
- Experience evaluating complex or emerging merchant business models and sales channels (for example: online marketplaces or subscription-based models)
- Familiarity with Merchant Category Code assignment governance and high-risk category considerations
- Experience partnering with Risk, Legal, Compliance, Controls, Operations, Sales, Client Management, and know your customer / anti-money laundering stakeholders
- Experience participating in audits, control reviews, or issue remediation related to underwriting decisions and record retention
- Ability to identify policy gaps and propose practical improvements to procedures, training, or tooling
- Experience using approved fraud or risk tools to support merchant review and monitoring
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- At least 3 years of experience in merchant underwriting, payments risk, fraud risk, credit risk, or a related financial risk discipline
- Ability to analyze merchant documentation and synthesize evidence-based decisions
- Working knowledge of disputes, chargebacks, refunds, fulfillment or non-delivery exposure, and prohibited or restricted business activity
- Ability to apply documented risk criteria consistently and follow approval authority and escalation requirements
- Strong attention to detail and ability to maintain accurate, audit-ready documentation and decision rationales
- Effective written and verbal communication skills, including contacting merchants to clarify information and resolve discrepancies
- Ability to manage multiple reviews concurrently while meeting service-level and quality expectations
- Proficiency with spreadsheet and documentation tools for analysis, tracking, and reporting
- Understanding of legal, regulatory, and payment-network requirements for merchant onboarding and monitoring
- Commitment to fair, consistent customer treatment and sound risk outcomes
- Experience supporting enhanced due diligence reviews for elevated-risk merchants
- Experience evaluating complex or emerging merchant business models and sales channels, including online marketplaces or subscription models
- Familiarity with Merchant Category Code assignment governance and high-risk category considerations
- Experience partnering with Risk, Legal, Compliance, Controls, Operations, Sales, Client Management, and KYC or AML stakeholders
- Experience participating in audits, control reviews, or issue remediation related to underwriting decisions and record retention
- Ability to identify policy gaps and propose improvements to procedures, training, or tooling
- Experience using approved fraud or risk tools for merchant review and monitoring
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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