Client Operations Coordinator

At Thnks, we’re transforming how professionals build business relationships through thoughtful gratitude. Our platform empowers teams to connect meaningfully with clients and colleagues. If you’re detail oriented, organized, and thrive in a fast-paced environment, join us as a Client Operations Coordinator and play a key role in ensuring our clients’ success.

• Behind-the-Scenes Impact: Partner with clients and internal teams to ensure smooth onboarding, training, and operational excellence.
• Cross-Functional Collaboration: Work with Customer Experience, Marketplace, Product, and Sales to streamline processes and elevate the client journey.
• Growth Opportunity: Gain exposure to multiple departments and develop skills that open doors for career advancement in a fast-growing tech company.

As a Client Operations Coordinator, you’ll be responsible for supporting both clients and internal teams to ensure operational success and satisfaction:

• Onboard Team and Enterprise accounts to the Thnks platform.
• Lead weekly new-user training sessions via Zoom.
• Manage client and departmental requests in CRM; record notes, assign tasks, and follow through to completion.
• Generate recurring and one-off client reports.
• Organize, validate, and upload bulk and scheduled campaign sheets.
• Submit invoices, quotes, and JIRA tickets for custom client requests.
• Support the Marketplace team with creativity, curation, and auditing of Thnks offerings.
• Assist cross-functional teams with projects to improve the platform and client experience.

• Entry-Level Talent: 0–1 years of experience in customer success, operations, or a similar role.
• Tech-Savvy: Proficiency with Excel/Google Sheets.
• Relationship Builder: Strong skills with both internal stakeholders and external clients.
• Clear Communicator: Tactful, empathetic, and professional in client interactions.
• Detail-Oriented: Strong organizational skills with a focus on accuracy and error-free execution.
• Analytical: Comfortable working with data and reporting to monitor revenue and identify growth opportunities.
• Adaptable: Able to prioritize, multitask, and thrive in a dynamic environment.

• A chance to play a critical role in client success and operations at a growing tech company.
• Direct exposure to cross-departmental projects and client-facing processes.
• An opportunity to grow your skills in onboarding, reporting, and operational excellence.

• Comprehensive Benefits: Medical, Vision, and Dental Insurance (80-100% employer-covered).
• Future Planning: 401(k) matching.
• Stipends: Monthly cell phone and internet stipend.
• Work-Life Balance: 20 PTO days, company-paid holidays, and maternity leave.
• Wellbeing: Company paid life and long-term disability insurance.
• Team Spirit: Regular team building and community engagement events.

About Thnks At Thnks, gratitude is more than a gesture; it’s a powerful business tool. Our platform simplifies acts of appreciation, transforming them into meaningful connections that drive success. By redefining gratitude in business, we help organizations create lasting partnerships and achieve their goals.

If you’re passionate about delivering seamless client operations and eager to grow your career in a fast-paced environment, we’d love to hear from you. Apply now to join Thnks as a Client Operations Coordinator and help us create meaningful connections through gratitude.