Maintain and update client records, sales orders, and operational data in NetSuite, ensuring accuracy and consistency.
Perform regular data quality checks and handle administrative updates that cannot be automated.
Organize and maintain client agreements, signed paperwork, and supporting documentation in Google Drive, following standardized documentation practices.
Coordinate the collection, processing, and submission of client-related documentation, including Insertion Orders, Purchase Orders, and notarization requests.
Identify and suggest improvements to administrative workflows and documentation processes.
Coordinate billing-related inquiries between clients, Client Services, and Finance, including invoice disputes, prepayments, and outstanding payments.
Track open requests, follow up with relevant stakeholders, and ensure timely communication and resolution.
Maintain accurate records of billing statuses and provide operational updates to Client Services leadership.
Support departmental expense and budget tracking, including software subscriptions, bonuses, and other operational expenditures.
Maintain client tier information in NetSuite and coordinate related notifications across teams.
Previous experience in operations, administrative coordination, project coordination, or business support roles.
Proven ability to manage multiple operational workflows and high volumes of requests while maintaining accuracy and meeting deadlines.
Excellent attention to detail, organizational skills, and ability to work independently.
Fluent English, with strong written and verbal communication skills.
Experience working with business systems, operational databases, or tools used to manage client records and documentation.
Proficiency in Google Workspace and experience with task management platforms such as Asana, Jira, Monday.com, or similar tools.
Strong communication and cross-functional coordination skills.
Comfortable working with invoices, financial documentation, and operational reporting.
Previous experience with CRM/ERP systems, particularly NetSuite, is a plus.
Experience in digital advertising, marketing agencies, or other client-service environments is a plus.
Skills Required
- Previous experience in operations, administrative coordination, project coordination, or business support roles
- Ability to manage multiple operational workflows and high volumes of requests while maintaining accuracy and meeting deadlines
- Excellent attention to detail and organizational skills
- Ability to work independently
- Fluent English with strong written and verbal communication skills
- Experience with business systems, operational databases, or tools used to manage client records and documentation
- Proficiency in Google Workspace
- Experience with task management platforms such as Asana, Jira, Monday.com, or similar tools
- Strong communication and cross-functional coordination skills
- Comfort working with invoices, financial documentation, and operational reporting
- Previous experience with CRM or ERP systems, particularly NetSuite
- Experience in digital advertising, marketing agencies, or other client-service environments
AI Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AI Digital and has not been reviewed or approved by AI Digital.
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Healthcare Strength — Benefits materials describe comprehensive health coverage options, including global health insurance and dental/vision plans, with life and disability insurance noted as part of the package. Feedback suggests these offerings contribute to a perception of strong core healthcare and protection benefits.
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Leave & Time Off Breadth — Information highlights unlimited PTO, paid holidays and sick leave, and fully paid parental leave of 12 weeks in certain locations. Country-specific listings, such as in Serbia, indicate defined vacation and sick-day policies that reinforce generous time-off structures.
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Retirement Support — A 401(k) plan is listed among financial benefits for eligible employees. This is presented alongside performance-based bonuses and stipends, suggesting attention to long-term financial wellbeing.
AI Digital Insights
What We Do
AI Digital is a leading end-to-end programmatic consultant and innovation partner, powered by AI and open garden framework. Founded in 2018, our global team of over 400specialists connects clients to audiences through a unique blend of human expertise and advanced technology — empowering brands and agencies with unbiased, AI-enhanced media solutions. We partner with all major advertising platforms to deliver measurable results that align with your business objectives and brand KPIs.
Why Work With Us
At AI Digital, we're a passionate and innovative global team fueled by a shared culture of collaboration and expertise. Our team members are true specialists in their fields, constantly pushing the boundaries of what's possible in programmatic media. We believe in the power of collective thinking and the strength that comes from diverse perspective
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