Client Operations Associate

ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.
The core service offering consists of clearing, execution, stock borrowing and lending, settlement. AAC-USA has a Global Reach through direct and indirect clearing memberships to over 90 of the world's leading exchanges. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures, and options. ABN AMRO Clearing USA LLC-Member FINRA, NFA, FIA and SIPC.

The Client Operations Associate is responsible for operational and administrative processes, delivering complex assignments, inspecting processes, and recording any bottlenecks in systems or the client journey. The Client Operations Associate identifies improvements aimed to enhancing the quality of the clearing operations service and participates in the implementation of the selected solution.

• Supervise and assist with daily tasks related to client queries, internal and external stakeholders along with any non-standard request in a professional manner
• Strong attention to details while reviewing client instructions, amendments, and corrections across the life cycle of a futures, option and/or equity trade
• Adjusts to demands and challenges while working to meet deadlines
• Identifies and recommends areas of improvement to reduce operational risk
• Develops and assesses improvement proposals to optimize efficiencies
• Researches and investigates new product offerings for clients
• Write work instructions and/or process descriptions to ensure knowledge share across teams

• 3+ years experience and knowledge with the processing of equity, options and/or futures clearing
• Bachelor's degree in finance, economics, or a related field
• Demonstrate strong confidence in abilities and knowledge of products
• Ability to work within tight timelines
• Self-starter with strong desire to make processes more efficient
• Intellectually curious and understand what drives revenue, risk and implements a plan to streamline existing processes
• Excellent customer service, communication, and organizational skills
• Ability to work in a team environment along with leading by example
• Strong work ethic and emphasis on attention to detail
• Proficiency in MS Office (Word, Excel, PowerPoint) .

• Experience with Exchange systems: (CME Portal, OCC Portal, ICE Portal, DTCC, etc.)
• Experience with SEC, FINRA, CME and OCC rules and regulations.
• Problem solver with superior analytical and reconciliation skills.
• Ability to identify gaps in existing processes and gain efficiency through automation.
• Strong analytical skills and experience recognizing and mitigating risk through process improvements.
• Experience working with multiple teams across different time zones.
• Strong communication skills; written and verbal.
• Experience with research & monitoring tools; SQL database, JIRA etc.
• Professional Certification recommended, ie SQL, JIRA Project Management

As a global leader in financial services, we rely on the strengths of our employees to deliver their best work for our clients. We invest back in our employees by offering a host of benefits and perks.

• Competitive health benefit offerings, including choice of three medical plans through BCBS-IL, dental, vision and flexible spending accounts
• Complimentary annual membership to One Medical as well as an EAP
• Robust 401(k) Plan with a generous match and vesting schedule
• Use it or lose it pre-tax commuter benefits, corporate Divvy memberships and employer paid benefits such as term life and AD&D and disability insurance
• Generous paid time off, sick days, a robust holiday schedule and parental leave plans.
• Monthly wellness subsidy used towards wellness activities
• Flexible hybrid work schedules
• Open communication including regular Town Hall meetings with the Management Team
• Forward-thinking, culture-based organization with collaborative teams that promote diversity, equity and inclusion
• Free coffee & tea and "bagel Wednesday"
• Employee-led Social and Philanthropy Committee to bring awareness and fun to the employees
• Awesome office space with a large kitchen/meeting gathering area - including a foosball and ping pong table
• Private, well-equipped Mother's room
• Office is conveniently located in the Chicago Loop Financial District - close to CTA and Metra
• Well maintained building (an architectural "masterpiece") and a part of Chicago history - also includes a robust business center with a café, game-room and a shared rooftop terrace with green space

This information is intended as a summary of potential benefits only. Eligibility for the plans and programs listed here depends on the nature of employment, length of service and other factors. Actual coverage is governed by supporting summary plan descriptions and related policies.
ABN AMRO Clearing USA (AAC-USA) is proud to be an equal opportunity employer. AAC-USA celebrates diversity and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, status as a victim of domestic violence, sex offenses or stalking, genetic predisposition or carrier status, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We cultivate a culture of inclusion for all employees that respects individual strengths, views and experiences. We believe that our differences enable us to be a better and stronger team - one that makes better decisions and delivers better business results. Additionally, AAC-USA participates in the E-Verify program in the US.