Helping Independent Restaurants Thrive
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS

Client Operation Support | Bilingual in Mandarin & English | Night Shift

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We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills.

Duties and responsibilities:

  • Provide professional customer support to drive revenue and increase profitability for our clients business
  • Ensure client satisfaction with our product and services
  • Address clients' concerns effectively through various communication channels
  • Establish a trusted strategic advisor relationship with our clients
  • Maintain sustainable relationships with clients through active engagement and open communication
  • Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
  • Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
  • Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
  • Promptly follow up with the relevant parties to ensure resolution and customer recovery
  • Take orders from Mandarin-speaking customers for our clients


  • Professional fluency in English
  • A quick and willing learner that can master all details of our product and call taking techniques
  • Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
  • Passion for helping others. Takes great satisfaction in seeing our clients business succeed
  • The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
  • Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
  • An innate motivation to service our clients the best possible way
  • Strong work ethic and a can-do attitude
  • Has excellent verbal and written communication skills
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What are Wonders Perks + Benefits

Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Highly diverse management team
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Onsite gym
Professional Development
Promote from within

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