Client Onboarding Specialist

Job Description
Client Onboarding Specialist
Tortola, British Virgin Islands
Monday - Friday 8:30 am - 5:00 pm
Onsite
The Client Onboarding Specialist is responsible for executing end-to-end onboarding processes for new client entities, ensuring compliance with internal policies and regulatory standards. This role involves managing client data in Viewpoint, coordinating with internal stakeholders, and supporting the KYC Services team with documentation review and approval workflows.
Some of the things you will be doing:

• Initiate and manage onboarding cases from proposal stage through to client acceptance and service activation.
• Create and maintain prospective and active client records in Viewpoint and internal systems.
• Review client-submitted documentation to ensure alignment with proposed services and flag gaps to the KYC Specialist.
• Conduct a sense check of the KYCP application for consistency with client structure, services and local regulatory requirements.
• Update and monitor statuses in the Client Onboarding Workflow Tool (COWT) as onboarding progresses, escalating where necessary,
• Follow up with Relationship Managers (RMs) on outstanding items and record clearance in KYCP.
• Monitor and report on open conditions monthly.
• Determine approval route based on risk level.
• Prepare and submit KYCP and supporting documents to the Local Approval Committee (LAC); organize LAC meetings if needed.
• Prepare LAC submission documents ensuring completeness, accuracy, and adherence to local business unit processes.
• Coordinate approvals and communicate onboarding status updates to stakeholders.
• Notify relevant parties (e.g., RM, Finance) and update Viewpoint and Dynamics accordingly.

What technical skills, experience, and qualifications do you need:

• Strong understanding of KYC/AML regulations and onboarding processes.
• Experience with Viewpoint, COWT, KYCP, and Dynamics systems.
• Excellent attention to detail and documentation accuracy.
• Ability to manage multiple onboarding workflows simultaneously.
• Strong communication and stakeholder coordination skills.

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.