Client Onboarding Manager

Company Description

Please note that we are NOT offering sponsorship for this position and all applicants must be currently based in the Chicago-land area . We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The Medtelligent team designs, builds, delivers, and supports Medtelligent’s flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solutions).

#1: We Choose This. We are professionals that show up with a positive attitude, excited to make a difference.

#2. We Care Deeply. We are passionate about helping people and solving problems.

#3: We Act Honorably. We are present, honest, and intentionally act to foster a healthy and respectful work environment for all.

#4. We Welcome Change. We have a growth mindset, are optimistically curious, and endlessly iterative.

#5: We Seek Awesome. From joyful experiences to impactful client interactions, and high-quality work product - we relentlessly seek awesome. 

Job Description

We are seeking a passionate and experienced SaaS Implementation Team Lead to play a pivotal role in the success of our customer onboarding and adoption. You will lead a team of Onboarding Specialists in delivering efficient and joyful implementations of the ALIS platform. You will be responsible for ensuring our customers achieve maximum value and drive user engagement. The leader of this team will have the opportunity to get to know our amazing group of implementation specialists and our loving clients. We want to bring someone in to lead this team that exemplifies the company values. This role will be, at its core, about problem solving and facilitation. The onboarding team lead should not only embrace challenges, but seek them out.

Qualifications

Job Responsibilities:
● Team resource allocation and consistent / predictable assignment of work
● Lead the full-cycle implementation process for enterprise clients, from discovery
and planning to launch and post-launch support.
● Manage project timelines, budgets, and resources, ensuring successful delivery
within scope and timeframe.
● Collaborate closely with clients to understand their unique needs and objectives,
and adapt the implementation strategy accordingly.
● Configure and customize the ALIS platform based on client requirements,
including data migrations and integrations.
● Develop and deliver comprehensive training programs for clients to ensure user
adoption and proficiency.
● Manage and mentor the implementation team, fostering a collaborative and
high-performing environment.
● Lead 1:1s with team and meet regularly with other team leads/dept heads
● Identify and proactively address potential implementation challenges and risks,
developing effective solutions.
● Gather feedback from clients and analyze implementation data to continuously
improve processes and best practices.
● Stay up-to-date with the latest Assisted Living trends, technologies, and industry
best practices.

Preferred Experience:
● 3-5 years of experience of SaaS implementations in a fast-paced environment.
● Proven track record of successfully delivering complex projects on time and
within budget.
● Strong technical understanding of SaaS platforms and related technologies.
● Excellent communication, presentation, and interpersonal skills.
● Ability to build strong relationships with clients and internal stakeholders.
● Experience working with C-Suite level clients
● Experience working in a team environment and motivating others.
● Excellent project management and organizational skills.
● Obsessed with problem-solving and thinking critically/creatively.
● Detail-oriented and highly motivated with a strong work ethic.

Bonus Points:
● Experience with EHR platforms.
● Experience in a high-growth or startup environment.

Additional Information

Benefits:

• Hands on involvement in a meaningful product that helps people directly everyday
• Working on a team of diverse, smart, collaborative, and kind humans 
• Good balance of personal autonomy and team collaboration on projects
• PTO/Paid Holidays/Floating Holidays

No cover letter is required but please include a few sentences about your interest in this role.

Medtelligent reaches out to certain candidates for quick phone calls to gather additional information – these usually last about 15 minutes and are scheduled in advance and according to your schedule. After the phone screen, candidates that are selected to proceed in the process will do an in-person or video interview. Decisions can be made after second round interviews. In some instances, third round interviews are held. 

Our team is diverse - Medtelligent values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.