Client Manager

Posted 8 Hours Ago
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Hyderabad, Telangana, IND
In-Office
Mid level
Information Technology • Software
The Role
Manage and grow enterprise client relationships across implementations and ongoing programs. Responsibilities include meeting revenue, retention, and sales targets; negotiating RFI, RFQ, RFP, ROM, and SOW requests; identifying upsell and cross-sell opportunities; overseeing client lifecycles; coordinating with consulting, sales, and pre-sales teams; managing escalations, purchase orders, receivables, and CRM pipeline tracking; and mentoring Associate Client Managers.
Summary Generated by Built In

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

Vistex Client Manager is a mid-level, client-facing role responsible for managing and developing new and existing client relationships, with a focus on driving client satisfaction, retention, and revenue growth. Operating in close collaboration with Senior Account Leadership, the Client Manager will oversee multiple client programs and implementations across the assigned region.

Responsibilities:

  • Manage and strengthen relationships with Sr. Manager-level stakeholders within client organizations.
  • Develop a deep understanding of client businesses and processes, acting as a trusted advisor to address gaps through Vistex implementation services.
  • Own and deliver revenue and sales targets.
  • Own and negotiate customer requests, including RFI, RFQ, RFP, ROM, and SOWs up to €1.5M, while supporting the preparation of larger SOWs.
  • Oversee the end-to-end client lifecycle, from successful project implementation through ongoing program optimization and extensions.
  • Drive revenue retention and growth targets while identifying and implementing corrective strategies when needed.
  • Identify upsell and cross-sell opportunities within existing clients to expand Vistex's footprint.
  • Ensure timely delivery of Purchase Orders and follow up on receivables as necessary.
  • Collaborate with Consulting Directors, Sales, and Pre-Sales teams to define, document, and deliver program roadmaps.
  • Serve as the primary escalation point for internal inquiries and communicate client escalations as needed.
  • Mentor and guide Associate Client Managers, supporting their professional growth.
  • Maintain accurate opportunity and pipeline tracking in Vistex's CRM tool.
  • Work independently while collaborating closely with senior account leadership.

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

Qualifications Education Required Bachelors or better. Experience Required Experience in SAP Consulting sales experience and/or SAP sales experience Very strong written and verbal communication skills, including presentation skills Ability to collaborate effectively as part of a dynamic team in a remote working environment Experience working with Big 4 or other large consulting firms

Skills Required

  • Bachelor's degree or better
  • Experience in SAP consulting sales and/or SAP sales
  • Very strong written and verbal communication skills, including presentation skills
  • Ability to collaborate effectively as part of a dynamic team in a remote working environment
  • Experience working with Big Four or other large consulting firms

Vistex Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vistex and has not been reviewed or approved by Vistex.

  • Fair & Transparent Compensation Pay is considered competitive in several functions and markets, with strong salary reported in certain consulting and technical roles. Compensation often aligns reasonably with market expectations, though not universally.
  • Healthcare Strength Core medical, dental, and vision coverage is described as solid and broadly available in the U.S. Benefits also include life and disability insurance alongside FSA/HSA options.
  • Retirement Support A 401(k) with employer match is available, indicating tangible retirement support for U.S. staff. Multiple accounts reference matching contributions as part of the package.

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The Company
HQ: Hoffman Estates, IL
1,715 Employees
Year Founded: 1999

What We Do

The more incentives, promotions, and discounts a business has to offer, the more money you make, right? Well, not exactly. In a world where the sheer volume of incentive programs has become completely unmanageable, someone had to find a way to make sure the numbers actually add up – so you never leave money on the table. And that's where we come in. Vistex solutions helps businesses take control of their mission-critical processes, including their promotions, rebates, pricing, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. Vistex | Now it all adds up

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