Some account management roles are about keeping clients happy; this one is about becoming a trusted adviser.
Consultus International is a multi-award-winning consultancy in the fast-growing sustainability and energy management sector, working with some of the most iconic brands in the world. We’re looking for a talented account manager, with a focus on world-class customer service and consultative solutions, to manage a portfolio of clients and contribute to their Net Zero journey.
You don't need to be an expert in energy or sustainability on day one; what matters is curiosity, a genuine desire to learn, and a commitment to delivering exceptional client outcomes. We'll help you develop the industry knowledge - you bring the relationship-building skills.
What We’re Looking For:
You will manage approximately 40 mid-market accounts, acting as the key point of contact between your clients and our internal teams. You’ll need to excel at consultative conversations, build long-lasting client relationships, and hold internal stakeholders accountable to ensure client needs are met. You’ll also be proactive in staying curious and learning everything about this complex industry, helping to guide your clients with insights that add value to their business.
If you're passionate about personal and professional development, continuous improvement and client success, this could be the perfect opportunity for you!
Key Responsibilities:
Manage your own portfolio of clients, ensuring high-quality, consultative service and retention
Engage with clients to understand their needs, offering tailored solutions and context on industry challenges
Hold internal teams accountable to meet client expectations
Maintain strong, proactive communication and work cross-functionally to ensure smooth delivery
Stay up-to-date with industry trends, continually developing your knowledge
What You’ll Bring:
Previous account management experience and a proven track record in managing your own portfolio of medium to large enterprise clients
Demonstrable experience exceeding client expectations, providing a world-class customer service and driving client retention
Strong ability to hold consultative conversations with clients
Empathy, with the ability to hold difficult conversations to achieve a desired outcome
Self-awareness, with an inquisitive, ‘learn-it all’ mindset
A passion for self-development and continuous improvement
A genuine interest in sustainability and energy management
Why Us?
Competitive salary (£28,000 - £31,500 DOE) - £28,000 for those new to the industry with clear progression pathways.
Hybrid working (Leicester-based with 2 days per week in office)
Clear career progression, with multiple career pathways (this role opens a number of doors across the industry)
Supportive environment with a focus on career development
If you're looking for a role where you can build meaningful client relationships, develop expertise in a growing industry, and have a clear path for career progression, we'd love to hear from you!
Committed to Inclusion and Diversity
The Consultus International Group is committed to fostering an inclusive workplace where individuals from all backgrounds are valued. We encourage suitable applications from a diverse array of talent. For more information about our Disability Confident Commitment, please visit www.consultus.com/careers. Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK. We may close applications early if we receive a high volume of interest.
#LI-Hybrid
Skills Required
- Previous account management experience managing medium to large enterprise clients
- Experience exceeding client expectations and driving retention
- Strong consultative conversation skills
- Empathy for handling difficult conversations
- Self-awareness and inquisitive mindset
- Interest in sustainability and energy management
What We Do
Recognised as the Consultancy of the Year in 2021 by Energy Live News, Consultus delivers world-class consulting, buying and management services for Business Energy and Business Water in national utility markets and cross-border. Net Zero and Sustainability are our core business. A global consulting partner driven by the experience and innovation of our people, we help organisations and supply chains to plan, prioritise and achieve their carbon neutral goals, so they can use less energy, reduce costs, better manage risk, and increase their energy resilience and security. With an open and transparent business style (we won Most Trusted Consultancy at The Energy Live Consultancy Awards 2020 and 2019), our holistic approach extends from advice, negotiation and procurement to market intelligence, compliance and ongoing management. We deliver measurable gains for clients in all industry sectors, commercial and public: for large or small single-site enterprises, for multi-site operations and cross-border businesses in any international location – in deregulated, regulated and emerging markets and for any combination. Our people live our values and aim to communicate them to clients through every interaction, with key contact points including Consultants, Sales Support, Mobilisation and Account Management. Client relationships are underpinned by a single point of contact and accountability for all dealings. Our services also cover Building Services Design Consultancy, Utility Infrastructure Coordination, and Sustainability Accreditations & Compliance. Contact us at [email protected] for more information. #netzero #energy #utilities #energysavings #evcharging #buildingdesign
