Client Lead

Posted 10 Days Ago
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Cardiff, South Glamorgan, Wales
In-Office
Mid level
Cloud • Information Technology • Cybersecurity
The Role
Manage technical relationships between customers and their managed security service, resolve security issues, oversee incidents, and drive automation and content strategies.
Summary Generated by Built In

Bridewell has seen extensive growth over the past few years and are looking for ambitious, technical and organised individuals who are passionate about Cyber Security and are keen to continue to develop and grow with us. We are looking for an experienced Security Operations professional with strong knowledge of both the Microsoft Security stack and Splunk, who enjoys the pace of managed security services and can collaborate with customers and their suppliers to lead and evolve Security Operations capabilities.

Ideally you will have at least 4 years’ experience working within Cyber Security, both within a Security Operations Centre and elsewhere within the wider operational sphere. Demonstrable experience with both customer and stakeholder management is a must, coupled with a versatility of thought and the ability to adapt to the ever-changing requirements of this role.

What you’ll be doing

This role will look to see the successful candidate fully manage the technical relationship between a customer and their managed security service provided by Bridewell. Taking on ownership for technical queries, escalations, projects and improvements as well as continuously maintain and grow the service offered to our customers, the successful candidate will marry a deeply technical knowledge, with a people-focused vision.


Requirements

This role is unique in its function and is designed to highly integrate with all other Bridewell Managed Security Service functions to promote cross team collaboration, thought leadership and continue to demonstrate expertise to our customers.

The following are a sub-set of the tasks you will be responsible for:

  • Diagnose and solve critical customer security problems including but not limited to Incidents and Project blockers
  • Support complex threat hunts tailored to intelligence-led threats
  • Quality Assure all items related to your customer provided by our service
  • Provide oversight of all major incidents and RCAs
  • Drive high quality automation focused on decreasing incident dwell time and manual analyst activities
  • Design and drive content development strategies and internal projects focused on innovating the service offering
  • Provide technical oversight of all customer onboarding technical documentation


Benefits

What’s in it for you?

Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients.  Our story to-date has been phenomenal, but success doesn’t end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following:

  • Competitive Salary
  • 25 Days Holiday - Plus buy and sell options
  • Flexible Working (around core office hours)
  • Profit Share Scheme
  • Company Pension
  • Employee Shareholder Scheme
  • Dedicated Training Budget
  • Life Assurance
  • Cycle to Work Scheme
  • Electric Vehicle Scheme
  • Private Healthcare (incl. Gym discounts)
  • Vision Care
  • Birthday off (After 1 year)

About Bridewell

One of the most exciting prospects in the UK Cyber Security sector today, Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly One Team.


Along with our focus on our people, we also have a big focus on sustainability and recognise the role we play in the fight against climate change. Today, Bridewell is proud to be a carbon negative business.

Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion.

Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.

Top Skills

Microsoft Security Stack
Splunk
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The Company
Cardiff
294 Employees
Year Founded: 2013

What We Do

Bridewell is a leading cyber security services company that specialises in protecting and transforming critical business functions for some of the world’s most trusted organisations. Its teams of security experts work alongside clients to deliver end-to-end services that solve key business challenges. Bridewell's specialists are highly accredited by major industry bodies and have extensive experience delivering services across cyber security, managed security, penetration testing, and data privacy. Bridewell is headquartered in the UK where they run a 24/7 Security Operations Centre (SOC) and has expanded into the US to further support global clients. Since being founded in 2013, Bridewell has grown rapidly and is now one of the largest cyber security providers.

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