The Role
Own campaign setup, performance analysis, and A/B testing to generate client strategy insights. Support Client Success Managers with operational issue resolution, maintain performance documentation in Salesforce, Tableau, and HelpJuice, deliver reporting, validate campaigns with Production, and improve scalable processes and best practices.
Summary Generated by Built In
About the role
As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and give Client Success Managers the data and operational support they need to keep clients growing.
What you’ll do- Set up campaigns and analyze their performance, reviewing key metrics to find and act on optimization opportunities
- Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients
- Support Client Success Managers by resolving operational issues quickly and escalating when needed
- Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice
- Contribute to internal and external performance reporting
- Partner with Production on campaign setup, testing, and performance validation
- Help improve processes and document best practices as the team scales
- Bachelor’s degree or equivalent professional experience
- 2-4 years of experience in analytics, campaign management, or a client-facing operations role
- Working knowledge of Salesforce, Tableau, and data analysis tools
- Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences
- Excellent written and verbal communication
- Strong organization and attention to detail, with the ability to manage multiple projects at once
- Self-direction and accountability in a fully remote environment
- Experience designing and interpreting A/B or multivariate tests
- Familiarity with knowledge-base tools such as HelpJuice
Skills Required
- Bachelor's degree or equivalent professional experience
- 2-4 years of experience in analytics, campaign management, or client-facing operations
- Working knowledge of Salesforce, Tableau, and data analysis tools
- Strong analytical skills and ability to translate data into recommendations for non-technical audiences
- Excellent written and verbal communication skills
- Strong organization and attention to detail
- Ability to manage multiple projects simultaneously
- Self-direction and accountability in a fully remote environment
- Experience designing and interpreting A/B or multivariate tests
- Familiarity with knowledge-base tools such as HelpJuice
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The Company
What We Do
Drips helps companies engage with their consumers more effectively. How do we do it? Through an AI-powered, conversational outreach platform that includes human-like two-way texting, scheduled calling and voicemail messages.
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