The Role
Lead end-to-end client implementations for a payments platform: manage kickoffs, project plans, timelines, risks, and cross-functional teams; act as primary client contact; gather and translate requirements; run workshops and post-implementation reviews; maintain documentation and drive issue resolution to ensure on-time, compliant go-lives.
Summary Generated by Built In
This is Tribe
Tribe is a rapidly growing payments technology company on a mission to make the world of payments simple, secure and accessible. Tribe’s technology is built for today’s challenges and tomorrow’s opportunities.
At Tribe, we dream of a future where payments innovation supports the day-to-day experiences that end-users crave. We focus on creating solutions that press ‘fast-forward’ on the innovation lifecycle, without compromising quality, operational value, or stability.
What you would do
- Lead end-to-end client implementations, guiding projects from kickoff through to successful go-live.
- Act as the primary point of contact for clients, building trusted relationships and ensuring a seamless onboarding experience.
- Coordinate cross-functional teams across Product, Engineering, Compliance, Operations, and Support to deliver projects on time and within scope.
- Develop and manage project plans, timelines, risks, dependencies, and milestones for multiple client engagements simultaneously.
- Gather, analyse, and translate client requirements into practical solutions that align with business objectives and platform capabilities.
- Facilitate client workshops, project meetings, status updates, and post-implementation reviews.
- Maintain accurate project documentation, implementation records, decision logs, and client communications.
- Identify project risks and issues early, driving timely resolution while maintaining a positive client experience.
You are
- Fluent in spoken and written English
- An excellent communicator who can confidently engage with stakeholders ranging from technical specialists to senior executives.
- Organised, proactive, and comfortable managing multiple projects and priorities in a fast-paced environment.
- Passionate about delivering exceptional client experiences and building long-term customer relationships.
- A natural problem solver who enjoys navigating complexity and finding practical solutions.
- Detail-oriented and committed to maintaining high standards of quality, documentation, and compliance.
- Collaborative and able to work effectively across different teams and functions.
- Curious about technology and interested in how financial services platforms, integrations, and digital products work.
- Motivated by ownership and accountability, taking pride in seeing projects through from concept to successful delivery.
You Have
- 1–2 years of experience in implementation management, project management, customer onboarding, or a client-facing delivery role within fintech, banking, payments, SaaS, or financial services.
- Experience managing technology projects involving multiple stakeholders and deadlines.
- Understanding of financial services, payments, banking, digital wallets, card issuing, acquiring, or related fintech solutions.
- Familiarity with project management tools such as Jira, Asana, or Monday.com.
The Company is offering
- Official contract according to MD law;
- Ultra-modern office in the very center of Chisinau;
- Full paid training;
- Paid lunch;
- Birthday day off
- Sick days covered by the company
- Fruits, coffee machine, and regular team buildings;
- Friendly environment;
- ...and much more
Skills Required
- Fluent spoken and written English
- 1-2 years experience in implementation management, project management, customer onboarding, or client-facing delivery within fintech, banking, payments, SaaS, or financial services
- Experience managing technology projects with multiple stakeholders and deadlines
- Understanding of financial services, payments, banking, digital wallets, card issuing, acquiring, or related fintech solutions
- Familiarity with project management tools such as Jira, Asana, or Monday.com
- Excellent communication skills with stakeholders from technical specialists to senior executives
- Organised, proactive, able to manage multiple projects and priorities; strong documentation and compliance focus
Am I A Good Fit?
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The Company
What We Do
Founded in 2018 as an issuer and acquirer processor, Tribe has grown into a digital payments and infrastructure orchestrator that empowers merchants, banks, fintechs, issuers and acquirers with an extensive ecosystem of products, so they can build, customise, and deliver innovative programmes at speed, without compromising quality. Tribe is Europe’s only processor working with Mastercard, Visa, American Express, UnionPay International, Discover and JCB, offering unrivalled global connectivity through just one integration. It is one of the few providers who can easily help fintechs become both an issuer and acquirer through its proprietary API-led technology; with other innovative solutions in its armoury including POS/SoftPOS, Digital Wallet and Risk Monitor. Tribe’s mission is to deliver payment technology that no longer compromises between scale and speed via its modular, scalable and secure (PCI Level 1 compliant) cloud-based platform
