Client Implementation Manager

Reposted 6 Hours Ago
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Chisinau, Chișinău, MDA
In-Office
Junior
Fintech • Payments • Financial Services
The Role
Lead end-to-end client implementations for a payments platform: manage kickoffs, project plans, timelines, risks, and cross-functional teams; act as primary client contact; gather and translate requirements; run workshops and post-implementation reviews; maintain documentation and drive issue resolution to ensure on-time, compliant go-lives.
Summary Generated by Built In
This is Tribe

Tribe is a rapidly growing payments technology company on a mission to make the world of payments simple, secure and accessible. Tribe’s technology is built for today’s challenges and tomorrow’s opportunities. 
At Tribe, we dream of a future where payments innovation supports the day-to-day experiences that end-users crave. We focus on creating solutions that press ‘fast-forward’ on the innovation lifecycle, without compromising quality, operational value, or stability.

What you would do

  • Manage client projects from planning through launch and closure
  • Build and maintain project plans, timelines, and risk trackers
  • Coordinate with Engineering, Product, Compliance, and Support to keep everything on track
  • Be the client’s main point of contact — give regular updates to clients and leadership
  • Run kickoff meetings, progress check-ins, and post-launch reviews; build strong relationships with client teams
  • Guide clients through technical setup — API integrations, system configuration, user access.
  • Support client testing (UAT): prepare test plans, track bugs, confirm results before launch, hand off documentation to Support
  • Keep clear records — project plans, reports, meeting notes, decisions, sign-offs — for audits

You Have

  • 1–2 years in implementation, project management, or client delivery - ideally in fintech, banking, or payments
  • Knowledge of REST APIs and technical onboarding is a plus
  • Strong written and spoken English, able to talk to both technical teams and executives
  • Well organized, able to juggle multiple projects
  • Good at solving problems and finding root causes
  • Detail-oriented, especially with documentation and compliance
  • Team player, comfortable working across departments
  • Detail-oriented and committed to maintaining high standards of quality, documentation, and compliance.
  • Collaborative and able to work effectively across different teams and functions.
  • Curious about technology and interested in how financial services platforms, integrations, and digital products work.
  • Motivated by ownership and accountability, taking pride in seeing projects through from concept to successful delivery.

The Company is offering

  • Official contract according to MD law;
  • Ultra-modern office in the very center of Chisinau;
  • Full paid training;
  • Paid lunch;
  • Birthday day off
  • Sick days covered by the company
  • Fruits, coffee machine, and regular team buildings;
  • Friendly environment;
  • ...and much more

Skills Required

  • Fluent spoken and written English
  • 1-2 years experience in implementation management, project management, customer onboarding, or client-facing delivery within fintech, banking, payments, SaaS, or financial services
  • Experience managing technology projects with multiple stakeholders and deadlines
  • Understanding of financial services, payments, banking, digital wallets, card issuing, acquiring, or related fintech solutions
  • Familiarity with project management tools such as Jira, Asana, or Monday.com
  • Excellent communication skills with stakeholders from technical specialists to senior executives
  • Organised, proactive, able to manage multiple projects and priorities; strong documentation and compliance focus
Am I A Good Fit?
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The Company
193 Employees
Year Founded: 2018

What We Do

Founded in 2018 as an issuer and acquirer processor, Tribe has grown into a digital payments and infrastructure orchestrator that empowers merchants, banks, fintechs, issuers and acquirers with an extensive ecosystem of products, so they can build, customise, and deliver innovative programmes at speed, without compromising quality. Tribe is Europe’s only processor working with Mastercard, Visa, American Express, UnionPay International, Discover and JCB, offering unrivalled global connectivity through just one integration. It is one of the few providers who can easily help fintechs become both an issuer and acquirer through its proprietary API-led technology; with other innovative solutions in its armoury including POS/SoftPOS, Digital Wallet and Risk Monitor. Tribe’s mission is to deliver payment technology that no longer compromises between scale and speed via its modular, scalable and secure (PCI Level 1 compliant) cloud-based platform

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