Client Finance Manager

Client Finance Manager

FLSA Status: Exempt

JOB SUMMARY:

The Client Finance Manager will work closely with each assigned account team to manage the financial aspects of Snow’s projects with its clients. This individual will possess leadership skills and commitment to a team approach, achieve tight deadlines, and take initiative on multiple projects. The Client Finance Manager will follow proper company procedures to reach the financial objectives of the client projects. This individual will demonstrate creative critical thinking skills as well as develop and recommend solutions for problems or situations. The Client Finance Manager must have a comprehensive knowledge of project management principles and their relevance to Snow.

Snow’s business is centered around the patient journey, and the Client Finance Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Client Finance Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Client Finance Manager must be able to perform the following essential duties and functions:

• Report to the Assistant Controller with accountability to the Chief Financial Officer and EVP/SVP, Client Services
• Manage the financial activities of a large book of business (45 or more individual brands), including but not limited to, monthly tracking and invoicing
• Provide support to Account Team on all financial needs, including but not limited to, report pulls and organization and review of all financial documents
• Have strict adherence to all financial deadlines (internal and external)
• Track the execution of client contracts (Purchase Orders/Statements of Work) and provide status updates to finance leadership
• Prepare and submit internal paperwork to set up new Purchase Orders/Statements of Work (new and existing clients)
• Maintain detailed reports tracking monthly forecast across individual brands  
• Interface directly with clients on invoicing questions and reports as needed
• Identify and implement methods to improve area operations, processes, efficiency, and service to both internal and external customers

Weekend & Night Work:

Although your day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to work late into the evening and/or over the weekend. Candidates selected for the Client Finance Manager position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company. This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. You will need to demonstrate your ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to, medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. You must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• US Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidate will have the ability to comprehend and utilize basic mathematics as well as business statistics including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning Ability:

Candidate will have the ability to:

• Identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions.
• Deal with a variety of concrete variables in situations where only limited standardization may exist;
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and
• Apply industry benchmarks to create standardized practices.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment/Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Education and Experience:

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred.