About FACE FOUNDRIÉ:
FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 80+ locations open and is continuing to expand nationwide.
FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.
Job Description:
Operations:
- Demonstrates high standards in customer service
- Meets financial metrics including: service revenue, average ticket, client count, rebooking, retail revenue
- Identifies opportunities for growth such as, staffing, scheduling and coaching
- Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.
- Conduct regular performance reviews and provide constructive feedback to enhance team performance.
- Create and maintain staff schedules to ensure adequate coverage during peak hours.
- Responsible for store's inventory
- Helps forecast sales, growth trajectories and expansion plans.
Financial Management
- Collaborate with the store owner to develop and manage the salon budget.
- Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth.
- Implement strategies to achieve sales targets and profitability goals.
Client Services
- Oversee the delivery of high-quality services and ensure client satisfaction.
- Address client issues and concerns, providing resolutions in a timely and professional manner.
- Maintain a positive and welcoming environment for clients and staff.
Training and Hiring:
- Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team
- Responsible for identifying the professional development needed for each staff member
- Ensures all technical service and product trainings are attended
- Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.
Marketing:
- Work with the store owner to develop and execute marketing strategies to attract new clients and retain existing ones.
- Coordinate and promote special events, promotions, and collaborations to increase store visibility.
- Assist with Social Media
- Assist in requesting marketing materials from corporate via internal portal
- Join regular calls with owner and corporate to ensure consistency across the system
Job Types: Full-time
Availability: Some Nights and Weekends are required
Skills Required
- Demonstrates high standards in customer service
- Meet financial metrics (service revenue, average ticket, client count, rebooking, retail revenue)
- Manage all personnel: recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
- Conduct regular performance reviews and provide constructive feedback
- Create and maintain staff schedules to ensure adequate coverage
- Responsible for store inventory management
- Forecast sales, growth trajectories and expansion plans
- Collaborate with store owner to develop and manage salon budget; monitor and analyze financial reports
- Oversee delivery of high-quality services and ensure client satisfaction; address client issues professionally
- Lead employee development, coaching and mentoring; identify professional development needs
- Ensure attendance to technical service and product trainings
- Conduct verbal and technical interviews and identify talent for salon growth
- Assist with local marketing, social media, events and promotions; coordinate with corporate marketing
- Full-time availability; some nights and weekends required
What We Do
FACE FOUNDRIÉ is a modern, all-inclusive focused facial bar that redefines skincare by making high-quality beauty services affordable, approachable, and accessible for everyone. Specializing in facials, lashes, brows, and skincare, the company provides efficient and effective results-driven services designed for the modern, busy lifestyle. Their mission is to create a welcoming and inclusive environment where top-tier skincare services meet real-life convenience for all clients.
