Required: Assistant Manager Experience
Preferred: Esthetician or Cosmetology License
The Client Experience Lead is responsible for meeting FACE FOUNDRIÉ expectations of staff recruiting and development, product and membership sales, store operations and client experience. The Client Experience Lead reports to the franchise owner and the General Manager, and they serve as the primary contact for all salon personnel.
Client Experience Lead Responsibilities:
- Demonstrates high standards for customer service, employee development and company culture.
- Responsible for meeting financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover, etc.
- Identifies opportunities for professional development and coaching for team members, for example, sales goals, rebooking clients, etc.
- Assists in managing all store personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention, performance management, safety, recognition, and legal compliance.
- Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
- Ensures all training and continued education is completed.
- Assists general manager in conducting monthly and annual reviews for each employee.
- Responsible for the store's inventory which includes ordering, audits, receiving products, etc.
- Helps forecast sales, growth trajectories and expansion plans.
- Assists with local marketing efforts. This includes, but is not limited to social media, events, etc.
- Primarily will work front desk and have exceptional customer service experience.
Job Types: Full-time (32 - 40 hours)
Skills Required
- Assistant Manager experience
- Exceptional customer service and front-desk experience
- Experience recruiting, training, and managing salon staff (performance management, coaching)
- Proven ability to meet financial/store metrics (service revenue, average ticket, rebooking, retail sales)
- Inventory management (ordering, audits, receiving)
- Experience with sales, memberships, and basic local marketing/social media/event support
- Esthetician or Cosmetology license
What We Do
FACE FOUNDRIÉ is a modern, all-inclusive focused facial bar that redefines skincare by making high-quality beauty services affordable, approachable, and accessible for everyone. Specializing in facials, lashes, brows, and skincare, the company provides efficient and effective results-driven services designed for the modern, busy lifestyle. Their mission is to create a welcoming and inclusive environment where top-tier skincare services meet real-life convenience for all clients.
