Front Desk & Phones (Insurance Office)

Posted One Month Ago
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Idaho Falls, ID, USA
In-Office
18-22 Hourly
Entry level
Insurance
The Role
Serves as the agency’s first point of contact by warmly greeting clients, answering and routing calls, scheduling appointments, verifying contact information, executing workflows, and supporting process improvements. The role requires strong customer service, organization, communication, calmness under pressure, accurate data entry, and comfort with modern tools. No insurance license is required, and the employer will support obtaining one for future advancement.
Summary Generated by Built In
Protecting Dreams with Heart, Hustle, and Home.

We are a local independent insurance agency in Idaho Falls helping families and small businesses protect what matters most. We believe in doing insurance the right way—through relationships, clear communication, and smart systems.

Our Values:

  • ❤️ Heart: We put people first. We build trust through empathy and authentic connection.
  • 🔥 Hustle: We own our work. We move fast, solve problems, and improve every day.
  • 🏡 Home: We are a steady hand. Clients and teammates know they can count on us long-term.

Why work here? We are obsessed with clarity. We use great systems, clean workflows, and tools that make your job easier—so you can focus on doing great work without burning out.

Page Insurance is an equal opportunity employer.

$18–$22 an hour · Monday–Friday, 8:45 to 5:00 · No nights. No weekends. · 30 paid days off your first year.

If you've worked a slammed restaurant floor, a bank line or a busy front counter and liked the rush, I want to talk to you.

I'm John Page. My dad and I started Page Insurance in Idaho Falls in 1999. You'd be the first voice on our phones and the first face at our door at 365 Park Ave. No insurance license needed. If you want a career, I'll pay for your license and train you.

What you'll do all day

  • Answer the phone, a lot, within three rings.
  • Greet everyone who walks in.
  • Find out what each person needs and get them to the right teammate.
  • Book appointments and call-backs.
  • Type short, accurate notes while you talk.

This fits you if

  • You've spent at least a year in a job with customers all day: serving, retail, a front desk, a call center, a bank.
  • You stay calm and kind when someone is upset.
  • You can be in the office every day, Monday through Friday. This is the front door, so there are no remote days.
  • You want more than a job. Get licensed and there's a path to account manager or agent.

If you'd rather work heads-down without interruptions, this isn't your job, and that's fine.

What you get

  • $18–$22 an hour, depending on experience.
  • 30 paid days off in year one: 10 vacation, 7 sick, 13 paid holidays.
  • SIMPLE IRA with an employer match of up to 3% once you're eligible.
  • Your insurance license paid for, and training to use it.

How hiring works

  • Apply. It takes about three minutes.
  • A 15-minute video call with me (Google Meet – a phone with a camera is fine).
  • One visit to the office: an interview and a short role-play on the phones.
  • An offer. Start to finish, I try to keep it to about a week.

Skills Required

  • Previous customer service or administrative experience is highly valued.
  • Strong interpersonal skills and genuine enjoyment of helping people.
  • Ability to remain calm under pressure.
  • Ownership, initiative, and interest in a long-term career.
  • Comfort using modern tools and maintaining clear communication.
  • Ability to type accurate notes while speaking with clients.
  • Insurance license is not required.
Am I A Good Fit?
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The Company
26 Employees
Year Founded: 1998

What We Do

Page Insurance is a local independent insurance agency based in Idaho Falls, Idaho, serving families and small businesses across Idaho, Utah, and the Mountain West. Founded with a shopper-first mission, the agency helps clients shop for, purchase, and manage personal and business insurance. Its offerings include auto, home, life, and other policies, supported by relationship-focused service, clear communication, and technology.

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