About your role
As a Client Engagement Manager at ANIXE, you own the end-to-end client lifecycle - from onboarding and adoption to value realisation, expansion, and renewal. You will be the primary point of contact and the client’s advocate inside ANIXE, coordinating product, support, and engineering to deliver measurable outcomes and an excellent experience.
Your key responsibilities:
- Onboard & enable: Lead implementations, configure applications, and run client trainings to achieve time-to-value targets.
- Drive adoption & outcomes: Map client goals to product capabilities, create success plans, and monitor usage/health.
- Ensure product quality: Validate data and configuration, coordinate fixes, and prevent regressions.
- Manage expectations: Prioritize and track client requests, communicate timelines and progress proactively.
- Be the voice of the customer: Collect feedback and turn requests into clear product requirements and improvements.
- Educate continuously: Share release notes, new features, and best practices; prepare simple how-to materials.
- Identify growth opportunities: Spot upsell/cross-sell potential and collaborate with Sales on business cases.
- Report & review: Run regular QBRs/MBRs, share performance dashboards, risks, and next-step plans.
Our perfect match:
- 2+ years in Client Success/Account Management in an international IT environment
- Excellent English communication with clients and internal stakeholders
- Strong time and project management; high attention to detail
- Working knowledge of web applications; understanding of booking engines/management systems is a plus
- Technical curiosity and ability to learn product domains quickly
- Collaborative problem-solver with a can-do attitude
- Experience in the tourism industry will be a plus
- Familiarity with Scrum/Kanban/Lean
What you will learn:
- Learn how to work with agile Project Management (scrum, Kanban)
- Travel-tech domain expertise and direct impact on client outcomes
What to expect from us?
We trust you to own your portfolio and we back you with a collaborative team. You will work with great people across product, engineering, and operations to create solutions our clients love.
We also offer:
🏠 Hybrid and flexible work model
💰 Competitive salary according to your experience and performance results
Transparent Culture with open communication
📚 Training budget - we support your growth
💻 Latest tech equipment
Many Company and Team events!
⭐Open and friendly co-workers and relaxed working atmosphere
👩⚕️Private healthcare; Multisport card and cafeteria programme
About ANIXE
We are a pure engineering company that is part of the DERTOUR group. Grown on experiences within the world's most demanding industries. Designing safe, stable, high-performance systems to handle thousands of requests per minute – that's our forte! On the market for over 20 years, ANIXE's solid reputation and pioneering technology continue to draw clients from around the world. Our mission is to connect businesses through tech platforms, paving the road for sustained growth.
We kindly inform you that we will contact only the chosen candidates
within 2 weeks from the application date.
P.S.: Wondering what kind of data we store and what we do with them when you're applying to our job openings?
You can always check our GDPR-compliance Privacy Policy.
Don't forget to include a consent statement in your CV:
I hereby consent to my personal data included in this CV being processed for recruitment purposes by ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław.
Top Skills
What We Do
ANIXE is a tech company focused on delivering advanced technological sales solutions for the travel, tourism and other industries.
We were born on the verge of technology and travel. We develop SaaS products and services for the tourism industry and beyond. We grow digital travel. Taking a step further, we pre-empt, envision & develop solutions that shape the future of all our customers, not only in travel. We grow digital commerce.
Digital commerce & bespoke software developments: We create software tailored to the customer's needs regardless of the industry and location of the customer. We have complete creative teams specialized in developing software from scratch & provide service, long-term support, software maintenance and improvements throughout its life cycle.
ANIXE is a leading provider in the digital travel sector serving a broad spectrum of customers through its Hotel and Airline divisions. The company provides a suite of comprehensive services that starts with accurate business analysis and extends all the way through to a swift and concise implementation. Our post-sales customer support and proactive commercial and technical consultancy mean ANIXE comes batteries included, which makes all the difference.
Technologies we use:
Programming languages and Frameworks:
* C# / .NET, Rust
* Web: Angular, Vue.js.,TypeScript, JavaScript
* Queuing: RabbitMQ, Kafka
* DevOps: HCL, PowerShell, Bash/She, Scripting, YAML
Databases: Microsoft SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, InfluxDB
Cloud Solutions: Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform
Operating Systems: Microsoft Windows Server, Ubuntu, Linux
On the market for 20 years, ANIXE Polska Sp. z o.o.'s solid reputation and pioneering technology continues to draw clients from around the world. We strongly believe that employee empowerment leads to innovative solutions that have a big impact on customer experience.
