The Role
The Client Engagement Manager builds and maintains client relationships, manages projects across various practices, and collaborates with teams to deliver creative and strategic solutions, ensuring client satisfaction and project success.
Summary Generated by Built In
co: is a creative and strategic transformation partner for purpose-led organizations. We help our clients put purpose into practice — not just defining what they stand for, but also infusing it into everything they do, inside and outside their organization. Not just because that’s good for the world, but because it’s good for business too.
The role
A hybrid relationship builder, project orchestrator, and creative collaborator. You thrive when working across multidisciplinary teams to bring strategic and creative work to life, and can zoom in and out between details and the big picture to help keep projects on track and clients confident.
Reporting into the Head of Client Engagement, this role partners with co:’s senior leaders and client partners in delivering transformational work. You’ll help strengthen our client relationships, guide projects from inception through completion, and spot ways to add value for both our clients and our internal teams. You’re a thoughtful collaborator and trusted operator who isn’t afraid to roll up your sleeves to help drive impact.
You’ll work across our three practices—Business & Brand, Experience, and Organization and Culture Design—on a project basis. From brand strategy to organizational transformation, you’ll help shape and deliver work that drives meaningful change for clients.
Who you are
You’re an experienced operator who’s led multiple fast-paced, multifaceted projects. You know how to manage timelines, stakeholders, and budgets, and you bring a calm and steady presence to complex environments. You communicate clearly, collaborate well, and can keep a team focused and energized.
You may be in a Senior Account Manager or low-level Account Supervisor role today, with experience in brand strategy, innovation, or creative services. You’re confident working with mid- to senior-level clients and know how to contribute to both strategic conversations and day-to-day execution. You bring a strong sense of ownership, curiosity, and a collaborative mindset to everything you do.
You’re excited by non-traditional creative environments and value a workplace that feels more like a community—one that celebrates wins together, supports individual passions, and champions personal and professional growth.
What you'll do
At co:, we move quickly and collaboratively, so this role wears many hats. Key responsibilities include:
- Build strong working knowledge of clients’ businesses, including industry context and strategic priorities
- Support senior engagement leads in building trust-based relationships with clients
- Lead the day-to-day management of 1–2 projects across co:’s three practices
- Maintain continuous curiosity about emerging AI systems and tools, proactively identifying and piloting solutions that can streamline project operations, enhance the quality of client deliverables, or surface new insights for organic growth.
- Own project planning and operations: timelines, workflows, team coordination, deliverables, and documentation
- Act as the primary point of contact for internal teams and clients on active projects
- Track budgets, scope, and team bandwidth in collaboration with senior engagement leads
- Prepare materials for internal and external meetings, ensuring clarity and alignment
- Facilitate project meetings and maintain detailed, actionable recaps
- Support the development of proposals and SOWs for new and follow-on work
- Help identify opportunities for organic growth and contribute ideas for how co: can add value
- Collaborate closely with strategy and creative teams, offering input that strengthens the quality of the work
- Document and share project learnings with the broader team
What you've done
- 2-4 years of experience in client services or account management, ideally in a brand strategy, innovation, or creative agency
- Proven ability and curiosity to leverage and pilot emerging AI tools and systems, successfully integrating them to streamline operational workflows, enhance team productivity, or generate richer project insights.
- Experience managing complex, multi-workstream projects and collaborating across disciplines
- Demonstrated success working with mid- and senior-level clients
- Strong verbal and written communication skills, with comfort leading presentations and facilitating discussions
- Experience working with or around strategic and creative outputs
- Understanding of production workflows and how to manage timing and budgets
- Collaborative spirit and a solutions-oriented mindset
- Experience in or exposure to technology, B2B, or transformation projects is a plus
Caring for the community
The co: community is deeply committed to continuing to build a diverse and inclusive workplace for all to thrive. We value and honor those with different backgrounds, unique perspectives, and believe that inclusive organizations build better teams and produce better work. We are a people-centered business that seeks to create safe spaces, lead by example, and make a positive impact on the world.
co: is proud to be an equal-opportunity employer and we value a diverse workforce. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, socioeconomic status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Our working model
We support different modes of working – be it hybrid, remote first or otherwise, and we are constantly experimenting with new approaches to ensure that the model we are working within is fulfilling to our teams and clients.
For those based in New York, we have two anchor days per week. On Tuesdays and Wednesdays, we ask that everyone comes to the office. For those that do not live in NYC, we ask that they come to New York for one week per quarter and travel for client meetings.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
co: is a creative and strategic transformation partner for purpose-led businesses.
We believe today's most successful organizations are driven by an underlying purpose, one that is so central to their identity it influences everything they do, from capital investment to social media.
These brands are ultimately defined by what they do and how they engage communities, not by what they say. For them, purpose becomes business strategy and storytelling becomes StoryDoing.
At co:collective we design brands, experiences, and content for firms that transform who they are, how they act, and how they show up in the world, with the explicit goal of creating more StoryDoers.
