The Role
Own and grow strategic relationships with South African public-sector clients. Responsibilities include executive stakeholder engagement, account planning, opportunity development, commercial negotiations, proposal and bid support, procurement monitoring, contract governance, pipeline reporting, and representing the company in client and industry engagements.
Summary Generated by Built In
DLK Group is seeking an experienced Client Engagement Manager to build, strengthen and grow strategic relationships across South Africa’s public sector. The role is focused on executive stakeholder engagement, account strategy, opportunity development and commercial stewardship within an ICT consulting environment.
Key responsibilities- Own and deepen relationships with senior stakeholders across national, provincial, local and state-owned public-sector organisations.
- Develop stakeholder maps, engagement plans and account growth strategies for assigned clients and prospects.
- Identify, qualify and progress opportunities aligned with DLK Group’s ICT consulting capabilities.
- Position DLK Group as a trusted strategic partner through relevant, insight-led client engagement.
- Lead commercial discussions and support the development of proposals, bids and presentations.
- Maintain strong commercial governance across opportunities, contracts and account commitments.
- Monitor public-sector priorities, procurement activity and market developments to inform account plans.
- Provide clear pipeline, relationship-health and account-performance reporting to leadership.
- Represent DLK Group professionally at executive meetings, industry forums and client engagements.
Requirements
- Relevant bachelor’s degree in Business, Commerce, Public Administration, Marketing, Information Technology or a related field.
- Five or more years’ experience in client engagement, key account management, business development or strategic relationship management.
- Demonstrated experience engaging South African public-sector clients and senior decision-makers.
- Sound understanding of public-sector procurement, supply chain management, tender and contracting environments.
- Experience in ICT consulting, professional services or technology-enabled solutions.
- Strong negotiation, commercial judgement, written communication, presentation and executive reporting skills.
- Ability to travel to client sites as required.
Benefits
- Flexible working hours are available, with the option to work 08:00–16:30 or 08:30–17:00
- You will be part of a small, agile team where your contribution is visible and where there is room to learn, take ownership and grow.
- Remuneration is market-related and aligned to the experience and requirements of the role.
Skills Required
- Relevant bachelor's degree in Business, Commerce, Public Administration, Marketing, Information Technology, or a related field
- Five or more years of experience in client engagement, key account management, business development, or strategic relationship management
- Experience engaging South African public-sector clients and senior decision-makers
- Understanding of public-sector procurement, supply chain management, tender, and contracting environments
- Experience in ICT consulting, professional services, or technology-enabled solutions
- Strong negotiation, commercial judgment, written communication, presentation, and executive reporting skills
- Ability to travel to client sites as required
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The Company
What We Do
DLK Group is a 100% black-owned and managed company, with our roots in Cape Town, and projects managed throughout South Africa. Our track record of operational excellence and innovation over 2 decades has made us trusted advisors to our clients. We provide the people, expertise, support, and training required to implement complex IT infrastructure, enterprise architecture and ERP solutions. We partner with our clients to build successful organisations, underpinned by robust technology.
