The Role
The Client Engagement Associate will manage client relationships, assess satisfaction, drive retention, analyze feedback, and improve platform adoption.
Summary Generated by Built In
About Valitana
Valitana is a rapidly growing FinTech startup providing cutting-edge SaaS solutions for institutional investors. Founded in 2017, our platforms have advanced financial analysis, trade flow, and portfolio management tools. Valitana provides robust, intuitive solutions allowing our clients to make informed decisions by improving their operational workflows.
With over 500+ active users, our institutional clients include CLO investors, CLO managers, hedge funds, asset managers, insurance companies, family offices, and broker dealers. Valitana was Ranked #1 in the "Best CLO Analytics Service", "Best Secondary CLO Platform", and "Best CLO Portfolio Management Service" in the Creditflux CLO Census for 2023.
Position Overview
Valitana is seeking a Client Engagement Associate to build and maintain strong relationships with our clients, ensuring they continuously derive value from Valitana's platforms. This role is ideal for a detail-oriented, client-focused professional with excellent communication skills who is eager to work at the intersection of financial technology and customer success.
The individual in this role will develop a deep familiarity with Valitana's platforms and engage with current and prospective clients on their usage of Valitana products. They will serve as a key point of contact for clients, gathering and analyzing feedback, driving retention, and identifying opportunities to expand platform adoption. This is a high-visibility role with direct impact on client satisfaction and revenue growth.
Responsibilities
What We Offer
Base salary range for this role is $85,000–$105,000. Valitana offers a competitive compensation package including base salary and an annual performance bonus. Employees receive a comprehensive benefits package that includes an employer-matched retirement plan, healthcare with medical, dental, vision, and telemedicine, and PTO.
Employees in this role will work in the office Monday through Wednesday with the flexibility to work remotely Thursday and Friday.
Valitana is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Valitana is a rapidly growing FinTech startup providing cutting-edge SaaS solutions for institutional investors. Founded in 2017, our platforms have advanced financial analysis, trade flow, and portfolio management tools. Valitana provides robust, intuitive solutions allowing our clients to make informed decisions by improving their operational workflows.
With over 500+ active users, our institutional clients include CLO investors, CLO managers, hedge funds, asset managers, insurance companies, family offices, and broker dealers. Valitana was Ranked #1 in the "Best CLO Analytics Service", "Best Secondary CLO Platform", and "Best CLO Portfolio Management Service" in the Creditflux CLO Census for 2023.
Position Overview
Valitana is seeking a Client Engagement Associate to build and maintain strong relationships with our clients, ensuring they continuously derive value from Valitana's platforms. This role is ideal for a detail-oriented, client-focused professional with excellent communication skills who is eager to work at the intersection of financial technology and customer success.
The individual in this role will develop a deep familiarity with Valitana's platforms and engage with current and prospective clients on their usage of Valitana products. They will serve as a key point of contact for clients, gathering and analyzing feedback, driving retention, and identifying opportunities to expand platform adoption. This is a high-visibility role with direct impact on client satisfaction and revenue growth.
Responsibilities
- Build and maintain strong, long-term relationships with clients across Valitana's platform user base.
- Communicate with all clients on a recurring basis to assess satisfaction, gather feedback, and ensure continued platform engagement.
- Drive client retention efforts, track NPS scores, and identify upselling and cross-selling opportunities for existing clients.
- Analyze client feedback to surface trends and develop actionable recommendations for improving the client experience.
- Guide Valitana users through best practices and platform features to help them better leverage Valitana's offerings.
- Collaborate with internal product and engineering teams to relay client needs and advocate for product improvements.
- Maintain accurate and up-to-date records of client interactions, feedback, and engagement status.
- Support travel to client meetings or work-related events as needed (up to 10%).
- 2–4 years of experience in client engagement, customer success, account management, or a related field.
- Bachelor's degree in Finance, Business, Communications, or a related field.
- Strong organizational skills with a keen attention to detail and the ability to manage multiple client relationships simultaneously.
- Excellent written and verbal communication skills, with the ability to engage professionally with institutional clients.
- Demonstrated ability to analyze data and translate customer feedback into meaningful insights.
- Ability to quickly understand and articulate new financial and technical concepts.
- Proficiency in Microsoft Excel at an intermediate level (e.g., VLOOKUP, XLOOKUP).
- Preferred: general familiarity with financial concepts across multiple asset classes.
- Preferred: experience working within a SaaS environment.
- Preferred: proficiency in Salesforce or similar CRM platforms.
What We Offer
Base salary range for this role is $85,000–$105,000. Valitana offers a competitive compensation package including base salary and an annual performance bonus. Employees receive a comprehensive benefits package that includes an employer-matched retirement plan, healthcare with medical, dental, vision, and telemedicine, and PTO.
Employees in this role will work in the office Monday through Wednesday with the flexibility to work remotely Thursday and Friday.
Valitana is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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The Company
What We Do
Valitana is dedicated to building intuitive, integrated, and customizable platforms for modern investment professionals. Valitana aims to deliver clear, concise, relevant insights and enable our clients to focus on informed security selection, asset allocation, and risk management. Vantage is our a multi-asset class trade and portfolio management platform. With extensive data warehousing capabilities, custom-built workflows, a powerful compliance engine, and numerous third-party integrations, Vantage is designed to help operations, finance, portfolio managers, traders, compliance, and IR focus on what matters most. Valitana Analytics is our CLO analysis and workflow platform. Deep dive into the analytics and relative value metrics of any deal, create your own custom analytics, run valuations with an unlimited set of your own custom cashflow projection scenarios, and quickly run price / yield tables and liquidation NAVs.
