Moda Operandi is seeking a Client Development Assistant to join our growing team! The Client Development Assistant will be responsible for supporting Private Client acquisition and growth strategies for targeted customer segments within Moda Private, enabling Private Client Advisors to cultivate, develop, and strengthen relationships with their customers. This role, which requires an exceptionally high level of organization, will be filled by someone who will help the team execute the highest level of client engagement and utilize a strategic, organized, and detailed approach to the maintenance and development of the Private Client program.
Position Requirements include:
- Support and assist in coordinating all Client Development-specific initiatives
(e.g., client activations - virtual & in-person, gifting, seasonal initiatives such as fashion week experiences, client book management) - Lead Private Client acquisition. Monitor new and existing client behaviors to identify and assign new client segments aligned with Moda Private's core competencies, and support the Concierge acquisition initiatives
- Leverage reporting to ensure the PCA team is achieving overall Client Development KPIs
- Track performance of new client assignments to ensure proper client onboarding and conversion
- Execute client segmentation initiatives through the distribution of targeted client lists
- Perform detailed analyses of Client Development initiatives and deliver findings to Client Development Leadership
- Steward top client details and data with discretion to ensure personalized and detailed support
Qualification/Ideal Experience:
- Bachelor’s Degree preferred
- 2+ years of relevant experience required
- Luxury retail fashion experience preferred
- Understanding of Luxury Service and Product
- Excellent written communication skills
- Strong attention to detail
- Motivated and results-driven
- Experience with POS or CRM system management
- Advanced proficiency with Excel / Google Sheets
- Promotes and provides a collaborative environment for PCA / Client Development Team
- Experience with Looker, Google Analytics, or similar data reporting system
Job Type: Fully remote
Salary: $20 - $29 per hour + Discretionary Bonus
Benefits:
- Medical, Dental & Vision Insurance Benefits (day1)
- 401(k) with Company Match
- Company Paid Life Insurance Benefit
- Voluntary Supplemental Insurance Benefits (STD, LTD, Accident, Critical Illness)
- Unlimited Paid Time Off (Exempt & FT)
- Tuition Reimbursement
The above statements describe the general nature of work being performed in this role, they are not an exhaustive list of all responsibilities, duties and skills required. Additional responsibilities may be required from time to time. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
For details on how we protect your information when you apply, please see our Applicant and Candidate Privacy Policy.
Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry, home and beauty, shipping to customers around the world.
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What We Do
Moda Operandi was founded in 2010 out of the idea to empower people through exceptional fashion design. As a former Vogue editor, Moda co-founder Lauren Santo Domingo noticed a disconnect between the bold, expressive fashion from the runways and what she saw in stores. Then, she saw an opportunity.
Today, it is our mission to make it easy for fashion designers to grow their business and consumers to realize their personal style. Moda is the only place in the world where fashion designers can sell their most creative work, including less commercial and one-of-a-kind pieces to a global audience of fashion-engaged consumers who want to shop them.
The Moda Operandi platform carries hundreds of brands and designers across women’s, men’s, fine jewelry, and home. Moda has over 400 employees globally, ships to 125 countries, and has raised nearly $300 million in funding from top-tier investors.
Join us as we build the world’s leading e-commerce platform for fashion discovery.
